Functional Analyst

Job Goal

Responsible for providing system modifications and support for the assigned functional area(s) while ensuring the technology use aligns with industry best practices. In addition, participate in the testing and training for those assigned systems.

Essential Duties and Responsibilities

These requirements are a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as an exhaustive list of specific duties and responsibilities. Management may direct employees to perform job-related tasks other than those specifically presented in this description.

1. Guides users in optimizing the use of the Enterprise Resource Planning (ERP), and other application systems.
2. Conducts one-on-one and user group planning sessions. Works with the training coordinator to providing training, covering the features, functions, and technical requirements of the assigned application system. Develops effective functional and technical procedural documentation.
3. Informs and coaches users about best practices in higher education and functional business operations.
4. Collaborates with colleagues to develop and implement custom solutions meeting the user's functional business needs.
5. Develops and/or assists with requirement specifications, working with the appropriate colleagues and end users.
6. Creates, assists, and executes test plans with end users to ensure that the system modules meet quality assurance requirements.
7. Research and documents data workflows, logical business processes and interfaces in accordance with functional area use and best practices.
8. Identifies and coordinates software update changes, testing and production implementation.
9. Coordinates any integration upgrades based upon vendor specifications.
10. Assists the Director, Institutional Technology Projects on system maintenance, upgrades, and release management.
11. Performs other duties as assigned.

Minimum Requirements

Education Requirements / Qualifications

• Required: Bachelor's degree in Computer Technology, Management Information Systems, or related field. In lieu of a BA or BS degree, an AA or AS degree in Computer Programming with 5 years of work experience will be considered.
• 4 years of experience in applications/systems programming and analysis, application programming for development and maintenance, and working with relational databases.
• 3 years or more working directly with functional users, documenting and implementing system change requests.

A comparable amount of training and experience may be substituted for the minimum qualifications.

Knowledge, Skills, & Abilities

• Knowledge of application software and the relationships that exist between different modules.
• Ability to perform detailed work independently, as well as, in a team environment.
• Creative problem-solving skills for translating problems to solutions.
• Formal training experience and/or relational database management experience is preferred.
• Working knowledge of SQL Report Services, SQL Data Tools, Report Writer and Power BI
• Provides excellent customer service.
• Demonstrates strong presentation, communication abilities as well as organizational, and analytical mindset.

Certificates, Licenses, & Registrations

• None

Supervisory Responsibilities

• None

Preferred Qualifications

• None

Supplemental Information

All required application material must be uploaded via the online application system. The application materials required are:

• Cover letter
• Current resume
• Copy of transcripts
• Proof of eligibility, if claiming a right of Veteran's Preference (DD-214 and/or any additional supporting documentation, as required) *

No other submitted materials will qualify you to be considered for this position. The application review process may be initiated with unofficial transcripts; however, official transcripts must be received during the initial term of hire. Applications with incomplete or incorrect documents will not be considered.

Pasco-Hernando State College