Service Advisor

Assistant Service Manager/Service Advisor Opportunity

If you are an experienced ASM/Service Advisor looking for a career in a family style environment APPLY now! This is an opportunity to get in on the ground floor! We at STOKES TOYOTA OF HILTON HEAD are very blessed and our business is continuing to grow. We are looking for the right Assistant Service Manager/Service Advisor to grow with us.

If you are a certified Toyota ASM, we want to talk to you. If you are an experienced ASM with Reynolds and Reynolds knowledge we want to talk to you.

Stokes Toyota Hilton Head offers great compensation package. Toyota Certified, Expert, Master or other manufacture experience is preferred! We offer up to a $2,500 sign on bonus for the right candidate with the right experience! Be a part of a service department that is motivated to be the best in the low country. We are currently in a new state of the art building with a climate controlled shop. Come and be a part of our winning team. We are just minutes away from Hilton Head, down town Beaufort and the intercostal water ways. We offer major medical, dental, 401k, and vacation time. If you want a nice quality of life then you must come and see for yourself.

Stokes Toyota of Hilton Head is one of the largest Toyota dealers serving Savannah and is a part of the Stokes Automotive Group which is one of the largest automotive groups in the Southeast. The dealership proudly opened their doors in 2007 with a mission of giving customers the highest quality experience when doing business with Stokes Toyota of Hilton Head. Our state of the art showroom allows shoppers access to all of facilities including a gourmet coffee bar, flat screen televisions, privacy areas and much more! In July of 2020 we opened up our new addition of 14 more climate controlled service bays bringing our shop up to 28 total bays.

Being a part of the Stokes family is unlike any other dealership experience in the area. We believe in a work-life balance and rewarding those who work hard and exceed their goals. Some of our benefits include exceptional retirement plan, opportunity to make six-figures and 401(k) company match.

Job Description

Responsible for Assisting the Service Manager/Service Advisor in the effective operation of the service center to include; sales, productivity and profitability.

Job Benefits

Stokes Brown Toyota of Hilton Head offers a great compensation package which includes:

• Performance-Based Pay Plans
• Performance-Based Bonus
• Medical, Prescription and Dental Insurance
• Long & Short Term Disability Insurance
• Life Insurance
• 401(k) Retirement Plan
• Paid Holidays and Vacations
• Tuition Reimbursement for ASE Certification
• Paid Training
• Family Environment!

Job Duties

• Assist Service Manager in the effective daily operation of the service department
• Ensure the satisfactory application of customer service standards and customer satisfaction programs.
• Ensure satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances
• Ensuring strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the service center.
• Ensure professional, timely communication to all customers
• Perform any other functions as required by the Service Manager

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Complete an active delivery at the end of all transactions.

Requirements

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Service Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• Reynolds and Reynolds computer experience a plus