Inside Sales Representative

Job Description

Job Description

Overview

The Inside Sales Representative is responsible for driving revenue growth through proactive customer acquisition, retention, and service excellence. This role involves engaging with prospects and existing customers via phone and email to understand their needs, provides solutions, and ensures a high level of customer satisfaction.

**Other locations available as work location are Lancaster & York

#INDSJ

Responsibilities

• Builds and nurtures strong relationships with assigned accounts to ensure customer satisfaction, loyalty, and long-term retention.
• Manages contracts and account profitability, proactively monitoring activity and addressing issues to prevent churn.
• Identifies and pursues upsell, cross-sell, and new business opportunities through inbound/outbound outreach and lead conversion efforts.
• Conducts sales calls and prepares quotes, proposals, and contracts, supporting the full sales cycle from prospecting to close.
• Collaborates with marketing and sales teams to support campaigns, generate interest, and align strategies for growth.
• Responds promptly to customer inquiries, resolving complaints professionally and providing accurate service information.
• Coordinates with internal departments to ensure seamless service delivery and alignment with customer expectations.
• Maintains detailed CRM records, tracking customer interactions, sales activities, pipeline progress, and performance metrics.
• Contributes to process improvements, recommending enhancements to tools, workflows, and customer experience strategies.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Qualifications

The ideal candidate will have proven experience in inside sales, customer service, or account management, supported by a strong educational background. They must be legally eligible to work in the United States and possess a high level of professionalism and customer focus. Experience in B2B sales or a related industry is preferred, along with the ability to work both independently and collaboratively within a team environment.

Candidates should demonstrate strong communication and interpersonal skills, as well as the ability to manage multiple tasks and prioritize effectively in a fast-paced setting. Proficiency with CRM systems such as Salesforce or Microsoft Dynamics 365, along with the Microsoft Office Suite, is essential for success in this role. The position requires individuals who are detail-oriented, organized, and capable of building and maintaining strong client relationships.