Patient Front Office Coordinator - Penn Hills, PA (Pittsburgh)

Front Office Manager

Hearing Unlimited, an established private practice in the Eastern Pittsburgh area is seeking an energetic, motivated, and detail-oriented individual to lead our front office operations. This role is key in creating a welcoming environment for patients while ensuring smooth, efficient, and high-quality daily operations.

Key Responsibilities:

• Manage incoming patient calls and maintain an organized, efficient schedule
• Confidently handle a high volume of phone calls while delivering excellent service
• Contact patients to confirm appointments and minimize gaps in scheduling
• Track and report daily scheduling metrics, including adherence to company phone call performance standards
• Professionally handle telephone inquiries and patient requests
• Greet patients promptly and provide exceptional, quality customer service
• Maintain accurate patient records within the scheduling system with a high level of attention to detail
• Prepare and type correspondence for providers and staff
• Oversee daily front office operations while fostering a professional, high-quality workplace
• Coordinate appointments to optimize both patient satisfaction and operational efficiency
• Create and update electronic health records (EHR) with precision and accuracy
• Verify patient insurance information thoroughly

Qualifications:

• High School Diploma or GED required; Associate degree preferred
• Minimum of 2 years of front office experience, ideally in a medical setting.
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail with the ability to maintain accuracy in a fast-paced environment
• Comfortable managing high call volumes and not hesitant to answer phones
• Ability to follow and meet company phone call metrics and performance expectations
• Ability to work independently and stay organized
• Flexible and adaptable to changing environments

Preferred Skills & Attributes:

• Excellent interpersonal and customer service skills
• Strong ability to manage high call volumes while maintaining professionalism
• Strong organizational and time-management skills
• Clear and effective communication abilities
• A proactive mindset with a keen eye for detail and quality

We offer a competitive hourly range along with paid holidays, paid time off, healthcare (paid in part by practice) after 90 days as well as a retirement plan and profit sharing. Growth opportunities available for a motivated candidate. Hours for the position are Monday - Friday 7:30AM - 4PM.