General Manager

Benefits:

• Paid time off
• Bonus based on performance
• Company car

General Manager - Miami Operations

Location: Miami, FL - Multi-Location / Field-Based

Employment: Full-Time, Direct Hire

Compensation: Base + Performance Incentives + Gas & Phone Allowance

Position Overview

InterAction24 is recruiting a General Manager - Miami Operations for our client which is a growing, family-owned multi-location laundry business.

This is a hands-on leadership role overseeing 10 locations throughout the Miami area. The General Manager will be responsible for creating consistency and accountability across the stores while leading store managers and frontline employees, improving staffing, controlling labor and operating costs, and ensuring strong customer-service and operational standards.

We are particularly interested in candidates with multi-unit leadership experience from larger retail, restaurant, hospitality, wireless, fitness, convenience, or other location-based service organizations. Laundromat experience is not required.

Key Responsibilities

• Oversee day-to-day operations across 10 Miami-area locations.
• Lead, coach, and develop store managers and frontline/hourly employees.
• Recruit, hire, train, schedule, discipline, and manage employee performance.
• Establish clear accountability and ensure procedures are consistently followed across locations.
• Regularly visit stores to evaluate staffing, cleanliness, customer service, equipment, supplies, and overall execution.
• Improve staffing stability and address chronic performance or attendance issues.
• Monitor labor hours, scheduling, productivity, inventory, supplies, and operating expenses.
• Coordinate maintenance priorities and ensure open repairs/issues are followed through to completion.
• Resolve escalated customer-service issues and identify recurring operational problems.
• Implement practical systems and procedures that allow store managers to operate more independently.
• Provide ownership with concise, consistent reporting on operations, staffing, maintenance, and priorities.

Ideal Candidate

• Proven experience managing multiple physical locations and frontline teams.
• Strong experience managing both managers and hourly employees.
• Hands-on leadership style - comfortable spending significant time in the stores rather than behind a desk.
• Demonstrated ability to improve operations, implement procedures, and hold employees accountable.
• Strong scheduling, labor-management, customer-service, and problem-solving skills.
• Comfortable making difficult personnel decisions and addressing poor performance.
• Organized with strong follow-through and ability to manage multiple priorities simultaneously.
• Fluent English and Spanish required.
• Valid driver's license, reliable transportation, and ability to travel between Miami-area locations.
• Comfortable with regular weekend presence and reasonable phone availability for emergencies.
• Experience with POS systems, spreadsheets, mobile technology, WhatsApp, and operational reporting preferred.

Schedule

• Gas expenses and phone allowance covered.
• Generally a five-day schedule with regular weekend presence.
• This is a hands-on leadership position requiring frequent travel between locations and is expected to require more than 40 hours per week.

This is an excellent opportunity for a strong multi-unit operator who enjoys being in the field, developing people, improving processes, and taking ownership of an entire market.

Compensation: $55,000.00 - $75,000.00 per year


InterAction24 is a dynamic force in talent acquisition and workforce solutions, specializing in project-based deliverables that drive business success. From expertly managed resource services to strategic consulting, we provide end-to-end solutions that align with your goals-delivering the right talent, expertise, and execution to power your most critical initiatives.

A Market Leader

A Message from Our CEO: A Market Leader in Talent & Business Solutions
At InterAction24, we go beyond traditional recruitment to deliver strategic workforce and business solutions that drive measurable results. As a women-owned business enterprise, we specialize in project-based deliverables, resource management, and consulting services that empower organizations to meet evolving market demands.

Our sustained growth is built on a foundation of integrity, customer service, and innovation. By leveraging cutting-edge technology and industry expertise, we enhance the efficiency and effectiveness of workforce strategies for businesses ranging from local enterprises to global corporations. Whether supporting critical project initiatives or optimizing resource allocation, our focus remains on delivering impactful, results-driven solutions.

Since our inception, we have remained steadfast in our commitment to quality, ensuring every engagement is backed by disciplined evaluation, market insights, and a dedication to excellence. InterAction24 is more than a service provider-we are a trusted partner in delivering tailored workforce and business solutions that drive organizational success.

Vision

InterAction24 is the indispensable partner for organizations seeking innovative workforce and business solutions. We empower companies with cutting-edge strategies that evolve with changing market demands, delivering impactful results through expertise, technology, and unwavering commitment to excellence. Our vision is to drive the future of workforce solutions by providing seamless, scalable, and results-driven services that help businesses and professionals thrive in an ever-changing world.

Mission

Industry Leadership - Be recognized as a leader in workforce and business solutions through innovation, expertise, and service excellence.
Strategic Partnerships - Build strong, value-driven relationships with clients, vendors, and employees based on trust, mutual benefit, and open communication.
Technology-Driven Advantage - Leverage cutting-edge technology to enhance efficiency, streamline processes, and provide superior solutions.
High-Quality, Value-Added Services - Continuously expand our offerings to meet evolving business needs and deliver measurable impact.
Sustainable Growth & Profitability - Drive ongoing success through innovation, strategic execution, and a commitment to excellence.
Commitment to Integrity & Excellence - Uphold the highest standards in service, ethics, and professionalism to create lasting impact.Core


Values

Honesty & Integrity - Conduct every aspect of our business with transparency, ethics, and unwavering integrity.

Excellence in Service - Deliver exceptional service, ensuring all commitments to our clients and partners are met with reliability and professionalism.

Respect & Inclusion - Value every individual, treating clients, employees, and partners with respect, dignity, and fairness.

Continuous Improvement - Embrace innovation and adaptability to enhance our solutions, processes, and overall impact.

Employee-Centered Culture - Recognize and support our employees as our greatest asset, fostering growth, collaboration, and success.

Passion & Pride - Approach every challenge with enthusiasm, dedication, and a commitment to making a meaningful difference.