Loan Servicing Specialist-Indirect
Northwest Bank
PA0103 Titusville, PA0138 Butler, PA0736 Administration Center
Job Description
Job DescriptionOverview
The Loan Servicing Indirect Specialist is responsible for performing all duties required for the funding of indirect loans, including document review, meeting service level agreements (SLAs). and ensuring compliance of loan packages received for funding.
Essential Functions
Partner with third party vendors and agencies
Review and send customer correspondence
Ensure accuracy of information
Provide excellent customer and business unit support service
Maintain knowledge of job specific products and services
Interact as appropriate with other business units within the bank
Manage work queues / workflows as needed
Support for testing of new products and services
Identify and resolve customer service issues '
Perform all duties required for the funding of indirect loans, including document review
Meet SLA's
Partner with vehicle specialists as required to assure proper documentation for securing collateral
Ensure compliance of loan packages received for funding
Provide support to all areas of Indirect loan servicing, including uploading and post-closing, as directed
Partner with vehicle specialists as required to assure proper documentation for securing collateral
Preform relevant administrative duties as required
Review appropriate departmental records and processes
Ensure total quality of work preformed
Provide support to all areas of Indirect loan servicing, including uploading and post-closing, as directed
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Qualifications
High School Diploma or equivalent preferred
#LI-MM1
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
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