Guest Services Associate
Vanguard Group Staffing, Inc.
The Guest Services Associate will facilitate the efficient operation of the office by performing a variety of clerical and administrative functions.
Duties & Responsibilities
- Welcome and direct visitors and clients.
- Provide excellent customer service over the phone, via email and in-person.
- Answer, screen and transfer phone calls or take detailed messages.
- Handle guest inquiries, complaints and special requests.
- Assist with reservations; scheduling, cancellations or additional requests.
- Perform other duties as assigned.
Qualifications:
- Bachelor's Degree in Hospitality, Tourism, Communications or related field (highly preferred)
- Strong customer service background. Ideally 1-3 years of experience in hospitality, retail or service industries.
- Excellent verbal and written communication skills.
- Professional, guest-focused demeanor and the ability to manage difficult situations.
Vacancy posted 4 days ago
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