Enrollment Counselor (Temporary) Enrollment Management Group

Enrollment Counselor (Temporary) Enrollment Management Group

Salary: Commensurate with experience

Benefits: Generous benefits include paid time off including holidays and vacation, retirement match, and tuition remission for employee and dependents. Details at

Location: Enrollment Management Group

Position Status: Full-time temporary (35 hours per week)

Hours: 12pm 8pm weekdays; 9am-1pm Saturdays 1x/month per person/in-person

Position Number: 242407/10-1119

FLSA Status: Exempt

Position Summary:

The Enrollment Counselor is responsible for guiding prospective students through the enrollment process, from initial inquiry to registration completion. This role requires strong communication skills, customer service orientation, and the ability to connect with prospective students to understand their unique needs and goals. As an Enrollment Counselor, you'll be instrumental in guiding students to their educational journey. This role primarily involves support and detailed management of the student recruitment, admissions, and enrollment processes, providing comprehensive advising from the point of inquiry to enrollment. You will be a key contributor to meeting our enrollment goals and upholding the institution's commitment to educational excellence. Note: This is a temporary position.

Duties and Responsibilities:

Admissions and Recruitment Support - Provide inbound and outbound communication from prospective students and their families, ensuring strong customer service and consultative student recruitment with the goal of making Duquesne the student's first university choice. Support the admissions and enrollment processes, including but not limited to reading applications, making admissions decisions, supporting events and campus visits. Proactively respond and outreach to, engage and follow up with interested prospective students and re-admitted students, understanding their needs and aligning them with suitable programs.

Database Management: Keep track of student interactions and progress using institutional CMR and database systems.

Presentations & Meetings: Give general information session presentations to groups of students and families visiting campus, and conduct 1:1 individual meetings to provide consultative recruitment and assist students by providing information about the university, admissions, and academic programs. Ability to work evenings until 8pm and occasional weekend work required.

Goal Achievement: Using your talents and problem-solving skills, recommend ways to help meet specific enrollment targets, analyzing data to develop strategies for improved performance. Achieve monthly goals for campus visits, contacted prospects, completed applications, and semester based closed enrollments on a semester-basis.

Interdepartmental Collaboration. Coordinate with other departments, including financial aid, registrar, and academic advising, to ensure a seamless student experience.

Completes other duties as assigned.

Requirements:

Minimum qualifications:

High School Diploma or equivalent.

1 2 years' experience in customer relations, sales, higher education, particularly in admissions, financial aid, student accounts, or advising and registration or related fields.

Familiarity with academic programs and offerings.

Proficient in using technology for communication and data management.

Note: Experience in higher education admissions office, managing student ambassador groups, and/or with event planning can substitute for experience/education requirements.

Preferred qualifications:

Associate's degree in business or related field from an accredited institution.

Familiarity with Slate and Banner preferred.

Application Instructions:

Applicants are asked to submit a cover letter, resume, and contact information for three professional references.