Practice Manager

Description

Harbor Health

POSITION OVERVIEW

Harbor Health is seeking a Practice Manager to lead the daily operations of one of our Texas clinic sites. In this role, you will oversee front and back office staff, member experience, scheduling, and clinic workflows, ensuring the site runs smoothly so our clinical teams can focus on delivering member-centered, value-based care. Reporting to clinic operations leadership, you will serve as the on-the-ground operational leader who keeps the practice compliant, efficient, and welcoming for members and staff alike.

POSITION DUTIES & RESPONSIBILITIES

Clinic Operations Leadership

• Own the day-to-day operations of the clinic, including scheduling, patient/member flow, staffing coverage, and opening/closing procedures.
• Monitor clinic KPIs such as visit volume, no-show rates, and appointment cycle time, and drive process improvements to address gaps.
• Manage clinic supplies, vendor relationships, and facilities issues to keep the site fully operational.

Staff Management & Development

• Hire, train, supervise, and evaluate front office and clinical support staff, including medical assistants, front desk, and referral coordinators.
• Set clear performance expectations, provide coaching, and build a culture of accountability and teamwork among clinic staff.

Member Experience

• Ensure timely, member-centered service throughout the member journey, from check-in to checkout.
• Resolve escalated member concerns and complaints, partnering with Member Services and Clinical leadership as needed.
• Monitor member satisfaction metrics and lead site-level initiatives to improve the member experience.

Compliance & Quality

• Ensure the clinic complies with HIPAA, OSHA, and Harbor Health policies and procedures.
• Support clinical teams in closing HEDIS and other quality measure gaps that contribute to CMS Star Ratings performance.
• Champion consistent, accurate use of Athena for scheduling, documentation, and billing workflows.

Cross-Functional Partnership

• Serve as the clinic's primary liaison to Providers, Clinical leadership, Central Operations, Revenue Cycle/Billing, Compliance, and HR.
• Escalate operational risks or resource needs to regional/market leadership in a timely manner.

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

• Bachelor's degree in healthcare administration, business, or related field preferred; equivalent experience considered.
• 3+ years of experience managing a medical practice, clinic, or ambulatory care site, ideally within a value-based care or payvider environment.
• Experience with EHR and practice management systems required; familiarity with Athena strongly preferred.
• Demonstrated success supervising and developing front- and back-office clinical support staff.
• Working knowledge of HIPAA, healthcare compliance requirements, and quality frameworks such as HEDIS and CMS Star Ratings preferred.
• Strong problem-solving and organizational skills, with the ability to manage competing priorities in a fast-paced clinic setting.
• Excellent interpersonal and communication skills, with a genuine member-service orientation.
• Bilingual (English/Spanish) preferred, given this is a member-facing role serving Texas communities.

WHAT WE OFFER

• Opportunity to shape the day-to-day member experience and operational success of a Harbor Health clinic
• Collaborative and dynamic work environment
• An organization made of people who are passionate about changing the healthcare landscape
• Competitive salary and benefits package
• Professional development and growth opportunities
• A transparent and unique culture

COMPANY OVERVIEW

At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. We're seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model. If you're ready to make a meaningful impact in a dynamic environment where your contributions are valued, please bring your talents to our team!

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Harbor Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, and business need.