Associate, Account Technical Services

Who We Are At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As an Account Technical Services Professional, you will be a key part of the seamless operation of highly critical IT systems. You will orchestrate system setup and installation, ensure all components are working appropriately, troubleshoot and resolve issues swiftly, and meet SLAs with a sense of urgency. You will diagnose issues, offer technical solutions, provide mentorship to team members, and collaborate closely with our customers, Kyndryl’s technical teams, and Alliance partners. Responsibilities Ensure customers’ IT environments meet business needs. Respond to tickets and meet SLAs. Maintain system patches and compliance. Mentor and assist team members. Align technical solutions with customer needs. Qualifications Required Skills and Experience: Technical knowledge and expertise in the given technology/service domain Must have AZ DMV experience 1+ years of experience providing IT support Experience working in a customer‑facing environment Effective problem‑solving skills to address issues and optimize with smarter way of working Preferred Skills and Experience: Bachelor’s degree in Computer Science, Information Technology, or related technical field Compensation Base salary range: $55,200–$99,240 (full‑time). Geographic adjustments apply. California (San Francisco Bay Area): $66,240–$119,040 California (All Other): $60,720–$109,200 Colorado: $55,200–$99,240 Massachusetts: $55,200–$109,200 New York City: $66,240–$119,040 Washington: $60,720–$109,200 Washington DC: $60,720–$109,200 Eligible for discretionary annual bonus program; benefits include medical, dental, disability, retirement, paid leave, and paid time off. Commission plan may apply if sales‑commission eligible. Benefits Medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Employee learning programs and volunteering opportunities. Being You Diversity is a whole lot more than what we look like or where we come from. We welcome people of all cultures, backgrounds, and experiences. Kyndryl Inclusion Networks and equitable culture support all employees. What You Can Expect State‑of‑the‑art resources, Fortune 100 clients, employee learning programs, volunteer platform, and investment in your growth. Get Referred If you know someone that works at Kyndryl, select "Employee Referral" during the application process and enter their contact’s Kyndryl email address. #J-18808-Ljbffr