Bilingual TMS Technician | O.P. Clinic

Bilingual TMS Technician | O.P. Clinic

Operations-Outpatient Clinic Supervisor: Rahiza Gallardo Vazquez Requisition Number: BILIN003221

Posted: January 2, 2026

Full-Time

On-site

Springfield, MA 01104, USA

Job Details

Why Work for Gandara:

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

Benefits:

• Retirement Plan 403(b)
• Health, Dental, Vision, Pet and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days
• Mileage Reimbursement

Salary:

• Hourly Rate | $20

Additional Benefits:

• Career Growth Opportunities
• Culturally Diverse population
• Clinical Licensing Support

Duties and Responsibilities:

• Provide customer service to persons served, including: scheduling/rescheduling appointments, responding to inquiries, translations and liaising between staff members and addressing issues as they arise
• Scanning documents into the electronic health record, as assigned
• Providing educational consultation to interested individuals served
• Escorting persons served to and from waiting room
• Assist with Prior Authorizations
• Managing referral leads
• Monthly reporting of statistical data
• Building and maintain community relationships with referral sources and NeuroStar TMS coordinator
• Delivering TMS therapy to individuals served (on-site training provided)
• Clerical duties such as, phone calls, faxing, photocopying or transcribing
• Communicate any facility, medical team or other operational issue to the Floor Supervisor, Practice Manger or other member of the Clinic Management Team
• Review and respond to voicemails and emails within two (2) business days
• Provide a safe and therapeutic environment for daily treatment sessions
• Perform other related duties, as assigned
• Travel, as needed

Administrative Responsibilities/Record Keeping:

• Adhere to program and agency policies and procedures
• Ensure that required documentation is completed professionally and accurately and filed in the electronic health record in a timely manner
• Attend scheduled supervisory meetings
• Complete time sheets and submits them accurately and in a timely manner
• Maintain job related record keeping accurately and submit reports in a timely manner

Minimum Qualifications:

• High School Diploma or equivalent
• Medical Assistant Certification/Health Care Clinical Professional preferred or two or more years of related experience
• Knowledge of office practices and professional environment
• Basic knowledge of scheduling
• Understanding of the population and information sensitivity

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.