Desktop & Education Support Specialist
$22.93 - $25.83 per hourOhio State University
- # Desktop & Education Support SpecialistApplylocations: Columbus Campustime type: Full timeposted on: Posted Todayjob requisition id: R155877Screen reader users may encounter difficulty with this site. For assistance with applying, please contact View email address on click.appcast.io. If you have questions while submitting an application, please review these frequently asked questions.**Current Employees and Students:**If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.## Job Title:Desktop & Education Support Specialist## Department:OCIO | Customer SolutionsThe Desktop & Education Support Specialist works within a team to provide OTDI supported customers professional computer support services, including resolving software, hardware, and network issues.Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction. Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management.Responsible for the deployment of a classroom maintenance plan and for emergency on-site and in-shop repair, video-data projection, audio systems, computer and audio-visual equipment. Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OTDI or other service providers. Installs new technology into the classrooms and performs as needed upgrades in same classrooms. Performs preventive maintenance in classrooms on a regular basis.**Required Education and Experience:**High School Diploma or GED. Two years of experience or knowledge supporting desktop computers running Windows, Mac OS or both in a network environment. Experience with audio/visual equipment used in teaching, meeting, and event spaces. Ability to work as part of a team and take the initiative to work independently. Ability to maintain and manage information and documentation in an organized, systematic way. Professional experience providing customer service.**Desired Education and Experience:**Associate’s degree. More than two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment. Excellent interpersonal skills, including verbal, nonverbal and written communication skills. Experience with image management and deployment. Experience with and exposure to a wide variety of commercial and educational productivity applications. Experience with support systems and remote desktop technologies. Professional experience in a university setting.Job Profile – IT Service Support Technician 3Subfunction – IT Service SupportCareer Band - Individual Contributor – TechnicalLevel – T3## Additional Information:The targeted hiring range for this position is $22.93 -$25.83 hourly. **This will be a one-year term role.**## Location:Student Academic Services (0160)## Position Type:Term (Fixed Term)## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***
- J-18808-Ljbffr Ohio State University
Vacancy posted 1 day ago
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