Automotive Service Advisor

Job Description

Our growing, family-owned dealership is looking for a customer-focused Service Advisor to help customers understand their vehicle needs, coordinate repairs, and deliver an exceptional service experience.

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Key Skills & Requirements:

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·        Strong work ethic and a positive, customer-first attitude.

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·        Excellent customer service and sales communication skills.

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·        Ability to build trust, explain service recommendations, and handle concerns.

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·        Strong organizational skills and ability to multitask in a fast-paced environment.

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·        Basic automotive knowledge is helpful.

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·        Experience preferred, but we’re willing to train the right candidate.

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Core Responsibilities:

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·        Greet customers on the service drive and record vehicle and customer information.

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·        Perform walk-around inspections and document symptoms or concerns.

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·        Explain recommended maintenance and repairs in clear, easy-to-understand terms.

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·        Prepare written estimates for labor and parts, review warranty or service contract coverage, and obtain customer approval.

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·        Create repair orders in the dealership management system, order parts, and schedule service bays.

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·        Keep customers updated throughout the repair process and coordinate with technicians.

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. Process payments and schedule service appointments.

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Position Details:

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·        Full-time

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·        Monday–Friday, 7:30 a.m.–5:30 p.m.

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·        Occasional Saturdays, 8:00 a.m.–12:00 p.m.