Outside Auto Appraiser Bridgewater, MA

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Job Category
Claim
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program employees are also eligible for performance-based cash incentive awards.

Salary Range
$63800.00 - $105400.00
Target Openings
1
What Is the Opportunity
As an Outside Auto Appraiser you are responsible for physically inspecting damaged vehicles estimating repair costs working closely with repair facilities and determining and settling the actual cash value of total loss vehicles to ensure accurate and timely claim this customer-facing role you will need to have a high level of technical expertise in vehicle damage assessment strong customer service skills and the ability to work independently in a fast-paced environment. This position will serve as a technical resource for auto claim staff and will provide advice and direction to claim professionals on claim damages to achieve optimal outcomes. This position is based remotely with work at residential and/or commercial locations with a combination of mobile work work from your primary residence or the nearest Travelers office.
What Will You Do
Inspect and assess vehicle damage resulting from accidents weather events or other covered losses by conducting thorough virtual or on-site inspections at body shops or customer locations.
Perform estimate review work conduct virtual inspections and collaborate with repair facilities to ensure accuracy consistency and quality across claims.
Prepare accurate repair estimates using industry-standard estimating software to determine the cost of parts labor and materials required to restore vehicles to pre-loss condition.
Evaluate and settle vehicle total losses by determining actual cash value (ACV) through market research comparable vehicle analysis and application of appropriate valuation tools and methodologies.
Negotiate repair costs and settlements with body shops customers and third-party claimants to reach fair and timely resolutions while maintaining quality repair standards.
Identify and document pre-existing damage prior repairs and potential fraud indicators to ensure accurate claim evaluation and protect company interests.
Collaborate with claim representatives body shops and vendors to coordinate repairs authorize supplements and resolve coverage or repair-related issues.
Provide exceptional customer service by explaining the appraisal process answering questions assisting in moving claims towards timely resolution and keeping vehicle owners informed throughout the claim lifecycle.
Adapt to new technology implementations system upgrades and digital tool rollouts particularly in the areas of AI while maintaining productivity and service quality.
Perform other duties as assigned.