Senior Caseworker Coach I

Job Description

Job Description

POSITION TITLE: Senior Caseworker Coach I, Rachel’s Promise Center for Women and Children

REPORTS TO: Senior Program Manager, Homeless Services, San Diego

FLSA STATUS: Non-Exempt

TIME COMMITMENT: Full Time (40 hours/ week) 6:30 AM - 3:15 PM; Friday to Tuesday, may include early mornings,

evenings, or weekends

SALARY:  $23.00 to $23.75 depending on experience

BENEFITS: Medical, dental, vision. Prescription drugs, life insurance, case-balance pension

plan, 403(b), vacation, 15 holidays, and sick leave

To apply for this position, you need to complete this Application

POSITION SUMMARY : 

The Senior Caseworker Coach I is an essential member of the Rachel’s Promise Center for Women and Children team and is responsible for ensuring single adult women and women with children are served in clean and safe environments and supported in setting and achieving realistic goals that lead to safe, stable housing. In addition to providing direct resident support, the Senior Caseworker Coach I helps train, mentor, and provide day-to-day guidance to other Caseworker Coach I staff, promotes consistent service delivery, and supports program quality through oversight of routines, documentation, and resident-centered practices. The Senior Caseworker Coach I develops a strong knowledge of community resources, builds collaborative working relationships with colleagues within and outside of Catholic Charities, and motivates, supports, and guides program residents and team members.

AGENCY CULTURE: 

The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, all employees of Catholic Charities must aspire to the following:

• A commitment to the agency’s mission, vision, and values;
• A commitment to excellence in everything we do;
• A commitment to excel at performance and quality improvement;
• A commitment to outcomes and measured results;
• A commitment to innovation and to what is possible.

ESSENTIAL FUNCTIONS

• Welcome and orient program residents (single adult women and women with children) to the shelter; complete initial intakes and explain program routines and behavioral expectations.
• Provide trauma-informed, resident-centered support to single adult women and women with children, and promote safety, dignity, and wellness in the residential setting.
• Maintain a consistent presence in the facility and support residents’ physical, emotional, and psychological safety, including child and family safety, as applicable.   

• Prepare meal supplies and assist with serving meals as needed. Oversee after-meal clean-up and ensure supplies are fully stocked for the following day.
• Assist residents in developing life skills (e.g. how to use showers, and laundry facilities, maintain the environment, resolve conflicts, navigate the social service delivery system, etc.).
• Support residents in following through on established goals, checking in with residents after off-site appointments, documenting progress and barriers to success, and identifying possible solutions. Assist with problem-solving.
• Assist residents in gathering and obtaining documents necessary to achieve their goals and obtain housing.

• Ensure the facility is clean and well maintained, and support residents in completing chores in a timely and efficient manner.

• Keeps supervisor apprised of issues, problems, complaints, and/or concerns expressed by residents.

• Documents services provided and maintains sign-in logs and other record-keeping processes. Documents significant events in the End of Shift email sent to all Rachel’s Promise Center for Women and Children team members.
• When applicable, facilitate residents’ access to technology used to meet with internal Catholic Charities and external service providers.
• Assist with onboarding and training new Caseworker Coach I staff, including orientation to program expectations, documentation standards, routines, and resident-centered service practices.
• Provide mentoring, coaching, and day-to-day guidance to Caseworker Coach I staff to support consistent, trauma-informed, safety-focused services within Rachel’s Promise Center for Women and Children.
• Monitor day-to-day program operations and documentation practices, reinforce established procedures, and communicate trends, concerns, and training needs to the supervisor to support quality oversight and continuous improvement.
• Participate in case management, training conferences, and program monthly meetings as scheduled, and help reinforce training content and best practices with Caseworker Coach I staff.

• Work collaboratively with coworkers within Catholic Charities Homeless Programs and establish and nurture collaborative relationships with colleagues from other agencies providing similar or complementary services.
• Document all contacts with residents in files and Clarity HMIS and may include entering information into CES (Coordinated Entry System).
• Complete and submit all required monthly reports and assigned paperwork as needed promptly and accurately.

QUALIFICATIONS:

• Associate’s degree in human services, social or behavioral sciences, or related field or equivalent experience.

• Minimum two years of experience serving single adult women and women with children experiencing homelessness, substance use disorders, and/or mental illness, with demonstrated ability to support the training and development of staff or peers.

• A positive, can-do attitude and willingness to learn and grow.
• Well-developed listening skills.

• Demonstrated ability to train, mentor, and provide oversight to Caseworker Coach I staff while maintaining positive working relationships and clear professional boundaries.

• Bilingual Spanish speaking preferred but not required, must be able to read, write, and speak English.
• Successful completion of a background check.
• Familiarity with trauma-informed approaches to service delivery. Prior knowledge of Motivational Interviewing, Stages of Change, Housing First, and harm reduction approaches to service delivery a plus.

• Strong computer skills and ability to become proficient with database software. Must be able to complete training to enter information into Clarity Homeless Management Information System (HMIS).
• Valid Driver’s License and a clean driving record.

• Willing and able to obtain a Food Handler’s Certificate.
• Ability to multi-task, organize, and prioritize.
• Ability to work effectively as a team member and independently.
• Candidates with lived experience are encouraged to apply.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

PHYSICAL REQUIREMENTS:

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability.