System Support Specialist I

System Support Specialist IThis role involves providing technical support to the Anthropology Department's faculty and staff, which includes installing, troubleshooting, and maintaining hardware, software, and audiovisual equipment, as well as maintaining inventories, websites, and digital signage.Provide technical support to the department's faculty and staff. Install, maintain, and troubleshoot computer hardware, peripherals, and software. Diagnose, analyze, and resolve computer and media equipment issues. Manage and maintain classroom technologies databases. Coordinate and supervise installation, testing, and monitoring of instructional equipment and software. Create and update procedural documentation. Contribute to network design to prevent intrusion, infection, or inappropriate use. Facilitate best practices for efficient utilization of servers, workstations, and software. Manage departmental websites, Share drives, Teams sites, and other Cloud services. Perform preventative maintenance against computer viruses. Maintain inventory of hardware, software, and licensing information. Train users on equipment and software usage. Coordinate services and resources to best support faculty/client needs. Prepare reports and training materials as required. Provide technical support for departmental events and public programming. Maintain departmental websites and digital signage. Maintain accurate records. Perform other duties as assigned.