Branch Operations Coordinator

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee‑owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. Location: Pewaukee, WI. Application Deadline: until filled. Job Summary: Coordinates the day-to-day functions of branch operations. Resolves SAP software issues, ensures all required checklists are completed in a timely manner, removes billing blocks, develops and reviews proposals for purchasing equipment, oversees all inventory modifications, provides leadership during the annual inventory process, and provides support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development and other related functions. Responsibilities Resolves SAP software issues and ensures all required checklists are completed in a timely manner. Removes billing blocks as appropriate. Serves as the location's Training Coordinator regarding SAP, PC, Products, and Policy and Procedure training related issues. Develops and/or reviews proposals for purchasing equipment. Coordinates computer, telephone, and equipment changes, upgrades or problems with appropriate corporate staff. Oversees all inventory modifications using the reason codes in SAP. Provides leadership during the location's annual inventory process and with the Inventory committee. Consistently provides responsive, quality customer service to our customers. Actively participates in the coordination, analysis, and decision‑making required by information and feedback of customer needs, pricing, products, competition and problem resolution. Works closely with BSE sales and/or marketing staff to provide internal leadership and support for promoting customer directed product, sales, and marketing programs within our customer base. Provides administrative and operational support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and other related functions. Assists with scheduling and coordination of product meetings and customer trade shows. Reviews and approves credit invoices. Coordinates with the Customer Financial Services staff to resolve customer‑billing problems resulting from errors in pricing, shipping, delivery or other credit areas. Responsible for the payment of all bills and donation payments for the branch within approved limits. Approves all inventory returns. Qualifications Minimum of a two‑year business/trade degree preferred or the equivalent in work experience. Prior supervisory experience with a minimum of two years' prior customer service or sales experience preferred. Strong knowledge of electrical products and systems preferred. Technical ability to understand electrical systems with a minimum of three‑years of prior electrical distribution experience preferred. Prefer the ability to read, write, and speak in English. Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software. Skills and Abilities Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize. Excellent customer service skills include being competent, accurate, responsive and engaged. Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0‑33% Frequently 34‑66% Continuously 67‑100% Lift from Waist: 10 to 25 lbs. – Not at all 26 to 50 lbs. – Not at all 51 to 75 lbs. – Not at all 75 to 100 lbs. – Not at all 100+ lbs. – Not at all Lift from Floor: 10 to 25 lbs. – Frequently 26 to 50 lbs. – Frequently 51 to 75 lbs. – Not at all 75 to 100 lbs. – Not at all 100+ lbs. – Not at all Carried for Distance: 10 to 25 lbs. – Not at all 26 to 50 lbs. – Not at all 51 to 75 lbs. – Not at all 75 to 100 lbs. – Not at all 100+ lbs. – Not at all Physical Activity Sitting – Continuously Standing – Frequently Walking – Frequently Bending/stooping – Frequently Crawling – Occasionally Climbing/Walking Stairs – Frequently Reaching – Frequently Crouching/squatting – Occasionally Kneeling – Occasionally Balancing – Occasionally Repetitive motion – Continuously Pivoting – Frequently Pushing/Pulling – Frequently Grasping – Continuously Fingering – Continuously Talking – Continuously Driving – Occasionally Desk work – Continuously Use of a computer – Continuously Use of a telephone – Frequently Hearing – Continuously Exposure to adverse weather & temperature conditions – Frequently Travel – Occasionally Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Equal Opportunity For All It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee‑owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre‑employment screenings: Criminal background check (required for all positions) Motor Vehicle Record (MVR) check (required for positions involving driving) Drug testing The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable. #J-18808-Ljbffr