Patient Care Specialist II

Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, MPG is committed to delivering coordinated, patient-centered care while partnering with health plans, providers, and community organizations to improve the health of the populations it serves.

Job Description Summary
• Participates in mandatory training programs related to compliance, privacy, workflow changes, and
patient experience.
• Supports the Practice Manager and care team with assigned administrative tasks.
• Participates in departmental audits, workflow redesign initiatives, and implementation of new systems
or technologies.
• Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or
service metrics.
• Demonstrate excellent guest service to internal team members and patients.
• Performs other related duties as assigned.
Qualifications
• High school diploma or GED required.
• 2+years of progressive experience in a healthcare or patient access environment.
• Strong working knowledge of EHR systems, insurance verification, and medical terminology.
• Strong attention to detail, interpersonal communication, and time-management skills.
• Demonstrated professionalism and commitment to patient confidentiality.
• Demonstrates empathy and professionalism when interacting with patients and families.
• Adheres to HIPAA and privacy standards in all communications and record handling.
• Consistently meets expectations, follows direction, and maintains punctuality.
• Adjusts to changing workflows and patient volume with composure and teamwork.
• Demonstrated ability to manage multiple priorities while maintaining accuracy.
• Proven commitment to maintaining confidentiality, accuracy, and professional ethics.
• Ability to work independently in a fast-paced, cross-functional environment.
Physical Demands
• Sedentary work. Exer\uDBC0\uDD9Fng up to 10 pounds of force occasionally and/or negligible amount of force
frequently or constantly to li\uDBC0\uDD4C, carry, push, pull, or otherwise move objects. Repe\uDBC0\uDD9F\uDBC0\uDD9Fve mo\uDBC0\uDD9Fon.
Substan\uDBC0\uDD9Fal movements (mo\uDBC0\uDD9Fons) of the wrists, hands, and/or fingers. The worker must have close
visual acuity to perform an ac\uDBC0\uDD9Fvity such as: preparing and analyzing data and figures; transcribing;
viewing a computer terminal; extensive reading. Ability to li\uDBC0\uDD4C to 15 lbs. independently not to exceed
50 lbs. without help.
Equal Employment Opportunity
• MPG is committed to equal employment opportunities. We will not discriminate against employees or
applicants for employment in employment opportunities or practices based on race, color, sex
(including pregnancy), genetic information, sexual orientation, religion, physical or mental disability,
age, military or veteran status, marital status, familial status, national origin, or any other legally
protected class.
• Equal opportunity applies to all areas of the employment relationship, including hiring, promotions,
training, terminations, working conditions, pay, and other terms and conditions of employment.
• Millennium Physician Group (MPG) is committed to the full inclusion of all qualified individuals. In
keeping with our commitment, MPG will take steps to assure that people with disabilities are provided
reasonable accommodations. Accordingly, if reasonable accommodation is required to fully
participate in the job application or interview process, to perform the essential functions of the
position, and/or to receive all other benefits and privileges of employment, contact
View email address on click.appcast.io.

How will you make an impact & Requirements

• Participates in mandatory training programs related to compliance, privacy, workflow changes, and
patient experience.
• Supports the Practice Manager and care team with assigned administrative tasks.
• Participates in departmental audits, workflow redesign initiatives, and implementation of new systems
or technologies.
• Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or
service metrics.
• Demonstrate excellent guest service to internal team members and patients.
• Performs other related duties as assigned.
Qualifications
• High school diploma or GED required.
• 2+years of progressive experience in a healthcare or patient access environment.
• Strong working knowledge of EHR systems, insurance verification, and medical terminology.
• Strong attention to detail, interpersonal communication, and time-management skills.
• Demonstrated professionalism and commitment to patient confidentiality.
• Demonstrates empathy and professionalism when interacting with patients and families.
• Adheres to HIPAA and privacy standards in all communications and record handling.
• Consistently meets expectations, follows direction, and maintains punctuality.
• Adjusts to changing workflows and patient volume with composure and teamwork.
• Demonstrated ability to manage multiple priorities while maintaining accuracy.
• Proven commitment to maintaining confidentiality, accuracy, and professional ethics.
• Ability to work independently in a fast-paced, cross-functional environment.
Physical Demands
• Sedentary work. Exerng up to 10 pounds of force occasionally and/or negligible amount of force
frequently or constantly to li, carry, push, pull, or otherwise move objects. Repeve moon.
Substanal movements (moons) of the wrists, hands, and/or fingers. The worker must have close
visual acuity to perform an acvity such as: preparing and analyzing data and figures; transcribing;
viewing a computer terminal; extensive reading. Ability to li to 15 lbs. independently not to exceed
50 lbs. without help.
Equal Employment Opportunity
• MPG is committed to equal employment opportunities. We will not discriminate against employees or
applicants for employment in employment opportunities or practices based on race, color, sex
(including pregnancy), genetic information, sexual orientation, religion, physical or mental disability,
age, military or veteran status, marital status, familial status, national origin, or any other legally
protected class.
• Equal opportunity applies to all areas of the employment relationship, including hiring, promotions,
training, terminations, working conditions, pay, and other terms and conditions of employment.
• Millennium Physician Group (MPG) is committed to the full inclusion of all qualified individuals. In
keeping with our commitment, MPG will take steps to assure that people with disabilities are provided
reasonable accommodations. Accordingly, if reasonable accommodation is required to fully
participate in the job application or interview process, to perform the essential functions of the
position, and/or to receive all other benefits and privileges of employment, contact
View email address on click.appcast.io.

Compensation Range:
$17.10
to
$25.65

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.