Technical Communicator Power Systems

Job Description Job Description

JOB DESCRIPTION:

Lead and coordinate technical support services for power generation, industrial, rail and marine products, serving as a key resource for customers, technicians, and sales teams. Provide expert troubleshooting, diagnostics, and technical guidance to resolve complex equipment, electrical, and controls-related issues. Develop, mentor, and train technical staff, including onboarding, ongoing technical education, and support for electrical and controls systems. Partner with sales and customers to support business growth, evaluate emerging technologies, and recommend solutions that align with Caterpillar and customer requirements. Ensure compliance with OSHA and company safety standards by conducting LOTO, Arc Flash, and technician safety audits, while managing safety documentation, PPE, and certifications. Investigate equipment failures, prepare technical and failure analysis reports, support warranty claim resolution, and collaborate with Caterpillar to address product issues and critical customer concerns.

RECOMMENDED QUALIFICATIONS:

High school Diploma or GED, required Bachelor's degree in Engineering, preferred Minimum 5 years of technical experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities. Demonstrate strong written and verbal communication skills, collaborating effectively with cross-functional teams, stakeholders, and customers to achieve business objectives. Take initiative to solve problems, drive continuous improvement, adapt to changing priorities, and effectively manage multiple deadlines while maintaining accuracy and quality in a fast-paced environment. Maintain a valid driver's license and travel as needed to customer sites, meetings, and events while delivering exceptional service and building strong relationships with internal and external customers. Equal Opportunity Employer Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status. This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans. #J-18808-Ljbffr Foley Inc