Assistant Manager

Job Description

Job Description

Description:

We’re a growing real estate company on the cutting edge. What sets us apart is our dynamic culture: we focus on having the right people in the right seats. By prioritizing work/life wellness, our team members are fully-focused and happy while at work. We develop more than properties, we develop people.

The purpose of this role is to assist the Property Manager in effectively managing the property. The Assistant Manager is responsible for helping maintain daily, weekly, and monthly reports including accurate reporting and processing of rental payments and deposits received while assisting with the property's leasing, marketing, and resident relations.

Essential Duties and Responsibilities:

Meet or exceed budgeted NOI

• Facilitate cash management protocols:
• Accounts receivables: track online payments, process manual payments
• Accounts payable: financial coding, invoice entry in software, and mailing checks
• Budget management: review budgeted activity to ensure timely invoicing
• Manage resident delinquency
• Late notices
• Eviction action filing
• Rent write-offs
• Manage resident accounts sent to a third-party collection agency
• Assist with month-end, quarter-end, and annual financial closing processes to include the following functions:
• AP/AR reconciliations
• Reclass and accrual review
• Monthly reforecast
• Annual external property audit coordination with Property Accounting Manager and external CPA firms
• Manage package software
• Ability to analyze financial information and pay close attention to detail

Provide resident support

• Manage move-in and move-out paperwork to ensure proper lease file and deposit account compliance
• Resident communication regarding resident accounts
• Manage and track changes in rentable items
• Facilitate amenity reservations to ensure timely payment collection
• Resident interaction and conflict resolution
• Resident event and services coordination
• Attend weekly site L10

Competencies:

We Show Up

We do what we say we're going to do - on time and with purpose

We Own It

We take responsibility and do the job right the first time

Attitude Matters

How we show up matters

Better Every Day

We aspire to be better tomorrow than we are today

We Are Team Players

We succeed together

We Are Fun

We enjoy the work and the people we work with

Benefits:

Medical, dental, and vision insurance

Disability and life insurance

4 weeks paid time off

11 paid holidays and volunteer time off

401(k) plus match

Employee wellness program

Requirements:

Minimum Qualifications:

• Bachelor’s degree or Two (2) years previous experience in real estate, property management, or other customer service-related fields
• High energy level, comfortable performing multifaceted projects in conjunction with daily activities.
• Superior interpersonal abilities – ability to get along with diverse personalities and talent.
• Resourceful and well organized
• Results and people-oriented, but have sound judgment - ability to balance other considerations
• Service-oriented, but assertive/persuasive.
• Demonstrated proficiency in working with computers including word processing, excel, calendar management, software/database 

Preferred Qualifications:

• Appfolio experience