US Customer Support Analyst - AI-Savvy, Hybrid Role

Gorilla - Energy Margin Intelligence

Gorilla - Energy Margin Intelligence in Austin is seeking a Support Analyst to be the first point of contact for American customers. You’ll triage tickets, reproduce issues, and hand them to engineering, using Zendesk, AI tooling, and your clear writing to defuse confusion and deliver solutions. With 2–3 years in a technical, customer-facing role, you’ll diagnose problems quickly, document steps, and grow toward more advanced troubleshooting. #J-18808-Ljbffr

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Vacancy posted 4 days ago

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