Call Center Representative I

Call Center RepresentativeTo provide both internal and external assistance and excellent service to customers and employees through a Call Center Environment.Duties of Position:Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls.Position a mix of technical and excellent customer service skills. Must be able to communicate effectively to ensure understanding of a problem and explanation of solution. Maintain a friendly, patient, and positive attitude when assisting customers and employees.Assist customers with Online Banking, Debit Cards, and other account related questions.Other duties may be assigned by Call Center Team Lead.Education/Experience/Skills:Experience in direct customer service.Previous banking and experience with a knowledge of banking systems preferred.EOE, including disability/vets