Information Technology (IT) Service Manager

Job Description

Job Description

IT Service Manager

100% On Site | Stow, Ohio

Join SPIROL and become part of a global manufacturer known for engineering excellence, innovation, and a world class approach to people, process, and product.

For over 75 years, SPIROL has supported industries including automotive, aerospace, hand and power tools, and green energy by providing engineered components that help hold the world together. We are looking for an experienced IT Service Manager who values exceptional service, responsiveness, and continuous improvement to join our team.

What You'll Do

• Lead the global delivery of IT services and infrastructure support for employees across the organization

• Manage day to day IT infrastructure operations, including internal and third party vendor escalations

• Configure and manage software related to server and network infrastructures

• Support operating systems, utility applications, and platform technologies used by the applications team

• Manage and improve the service desk software platform to ensure responsive and efficient IT support

• Drive continuous improvement initiatives related to cybersecurity standards, policies, and procedures

• Document IT processes, procedures, and operational standards

• Provide leadership and support for helpdesk functions, network engineering, and IT operations

What We're Looking For

• Bachelor's Degree in Information Technology, Computer Science, or related field

• 8–10 years of progressive IT experience with 3–5 years in a management role

• Relevant certifications such as ITSM, ITIL, COBIT 5, CompTIA, CAPM, or equivalent experience

• Experience leading IT operations in a structured or controlled environment

• Strong leadership, communication, and problem solving skills

• Experience managing helpdesk functions, network engineering, and/or IT professionals

• Ability to drive process improvement and maintain high service standards

Why SPIROL?

At SPIROL, people matter. We offer competitive compensation, strong benefits, and opportunities for long term career growth.

Benefits Include

• Competitive Compensation Structure

• Health, Dental, Vision, & Life Insurance

• Disability Insurance

• Paid Time Off

• 401(k) with Company Match

• ESOP Pension

• Pet Insurance

• Employee Referral Bonus Program

• Education Assistance Program

• Employee Assistance Program

• Career Growth Opportunities

Learn more about SPIROL careers:

SPIROL is an Equal Opportunity Employer committed to creating an inclusive workplace for all employees.