Retail Sales Associate - Part Time

COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEED initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. MISSION STATEMENT At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. JOB SUMMARY The Wellness Advisor of Sunnyside Jacksonville Beach, FL will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize and revolutionize cannabis. You will use your customer service, product knowledge and adherence to state compliance regulations to ensure a best-in-class experience. The Wellness Advisor is responsible for the customer lifecycle from check-in to consultation, order fulfillment to checkout. In this role, compliance with applicable state and company regulations will be at the forefront of all tasks. RESPONSIBILITIES AND QUALIFICATIONS Responsibilities: Greet customers, ensuring a best-in-class experience. Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment. Assist customers in product selection through education of different cannabis products and their varying impact on the human body. Apply effective selling and cross-selling techniques to build baskets. Verify proper documentation and ID for customers. Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion. Label and package customer orders. Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs). Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company. Perform routine inventory counts of all products. Ensure product stock is organized and meets compliance regulations. Assist managers with organizing sales floor merchandise and product displays. Ensure security measures and safety compliance in the store according to Company SOPs. Assist in keeping the store an organized and clean environment for customers and team. Escalate any employee or customer issues to management. Qualifications: High School Diploma or equivalent. Minimum 1 year experience in customer service; retail or hospitality experience preferred. Flexibility to work shifts that may include opening, closing, weekends, and holidays. Excellent customer service skills and ability to engage with customers. Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance). BENEFITS Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #J-18808-Ljbffr