Patient Care Coordinator (Newport News, VA)

Patient Care Coordinator (Newport News, VA)

The Patient Care Coordinator (PCC) is the face of the clinic and the patient's guide throughout his or her journey to better hearing. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PCC is an essential component of the Clinic Team and a steward of its resources.

At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being.

This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as "Starkey Retail"), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.'s benefit and compensation programs.

Job Description:

• Receive all patients into the clinic according to standards set forth by the company.
• Facilitate a concierge-level patient experience in the front office.
• Manage patient schedule on behalf of Clinic Team.
• Manage patient accounts receivable, deposits and inventory for Clinic Team.
• Help build practice through patient contact, outreach and retention marketing.
• Maintain day-to-day operational procedures.
• Other duties/responsibilities as assigned

Job Requirements:

• Minimum Education, Certification and Experience Requirements
• Education: High school diploma or GED
• Experience: 1-2 years' experience in a customer service or retail position preferred
• Knowledge / Technical Requirements:
• Proficient computer skills and preferred experience with Sycle, Pay Junction, Microsoft 365 programs, or similar systems
• Industry familiarity encouraged
• Competencies, Skills & Abilities:
• Excellent Customer Service skills
• Ability to manage all confidential information with complete discretion
• Ability to organize and multitask
• Problem solving skills
• Good communication and interpersonal skills required
• A strong desire to learn and positive outlook
• Ability to pass a basic computer assessment during in person interview

Work Context:

• Working Conditions (i.e. standard office conditions, sitting, lifting, etc.): Standard office conditions
• Equipment Operation (i.e. standard office equipment, etc.): Standard office equipment

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

The annual hourly rate for this position is between $18.00 - $21.00 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.

The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and 6 paid holidays annually.