Service Advisor

Job Title: Service Advisor

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At GMC of Palmer, we serve a hardworking, tight-knit community in the heart of the Matanuska-Susitna Valley. Our guests rely on their vehicles -- and they rely on us to take care of them. That's a responsibility our team takes seriously every day.

What You'll Do

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle value
• Deliver a consistent, professional pickup and delivery experience that keeps guests coming back
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent GMC of Palmer and Swickard's hospitality standards in every guest interaction

What We're Looking For

• 2+ years of service advisor experience in a franchised dealership -- GM brand experience a strong plus
• Track record of strong CSI and NPS scores and repeat guest relationships
• Reynolds & Reynolds or CDK experience preferred
• Clear, composed communicator who builds trust quickly and keeps technicians and managers aligned
• Ability to manage high volume accurately without losing attention to detail or guest experience
• Valid driver's license with a clean driving record
• A hospitality mindset -- you treat every guest interaction like it matters, because it does

What We Offer

• Income potential of $50,000 - $120,000+ annually
• Compensation structured competitively for the Matanuska-Susitna Valley market
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Paid GM manufacturer and product training
• Clear career path -- strong advisors grow into senior advisor and service management roles
• Employee vehicle purchase and service discounts
• A stable, team-oriented culture built on standards, accountability, and genuine care for the guest

If you're ready to do meaningful work, grow your income, and put down roots in one of Alaska's most vibrant communities -- we'd like to meet you.

Swickard Auto Group