Field Service Trainer

Summary

The Field Service Trainer will develop and deliver comprehensive training programs for our Field Service Technicians. This role is responsible for ensuring all field staff can safely and effectively install, commission, maintain, and troubleshoot battery backup systems and associated critical power distribution equipment.

Essential Duties and Responsibilities

Create lesson plans, hands-on labs, digital modules, troubleshooting guides, and training guides for new and existing technology.

Teach classes in person or online covering equipment operations, troubleshooting, software updates, and company policies.

Test trainees on their mechanical and diagnostic skills to ensure they are ready for field work.

Revise courses when the company launches new products or updates field service software.

Provide managers with observation forms or coaching packets to help them guide technicians on the job.

Lead mandatory safety training focused heavily on NFPA 70E (Arc Flash safety), OSHA regulations, lock-out/tag-out (LOTO), and safe heavy battery handling/disposal procedures.

Evaluate technician competencies through written exams and hands-on practical testing in the power lab before clearing them for solo field work.

Travel to job sites to conduct field audits, ride-alongs, and on-the-job coaching

Must participate and successfully complete all training as required by the company.


Performs other duties as assigned.


Requirements

High school diploma or technical degree, 3+ years of direct field experience, or equivalent combination of education and experience. Extensive understanding of electrical safety standards; NFPA 70E certification is highly preferred. Must have a valid driver's license with a good driving record and meet DOT regulations requirements. Ability and willingness to travel to job sites, do overnight travel, and work nights and weekends, as needed. Basic computer proficiency. Must be able to operate forklifts, pallet jacks and other equipment. Experience presenting information, leading groups, and coaching individuals. Experience teaching, mentoring, or onboarding junior technicians.

Benefits

Benefits :

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

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