Action Officer - Washington, D.C.

Position Description & Qualifications If you seek a rewarding, high profile and challenging position supporting projects for the US Navy which requires technical rigor and will tap and build on your expertise, then Serco has a wonderful opportunity for you! As the Action Officer, you will be on a dynamic team, supporting Team Submarine’s Submarine COLUMBIA Class Program Office in the Washington Navy Yard. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. In this role, you will: Organize and maintain electronic and physical document systems. Assist with tracking and completion support of commitments and document completion. Analyze processes and workflows, formulating process improvement recommendations, analyzing technical/programmatic information to ensure smooth operation of the department, field location, or specific project. Research, assemble, and analyze facts; and present oral and written documents of compiled data for senior leadership use in responding to actions which require his/her personal attention. Track action items to ensure they are complete and on time and meet leadership expectation. Develop and implement office and organizational administrative policies and procedures. Maintain calendars, schedule commitments, and remind senior leadership of obligations. Prepare, process, and maintain complex paperwork and forms (must have extensive knowledge). Coordinate travel and prepare travel documentation to include expense reports. Safeguard sensitive business information, track, and deliver time constraint and recurrent tasks using sensitive records, information and data received on a constant basis. Spearhead the review of administrative and technical documentation for format, editorial, and subject‑matter accuracy, and clarity. Develop, analyze, and present products, training modules, and evaluation tools. Attend meetings and prepare notes and/or meeting minutes (attention to detail and punctuality is a must). Ensure correspondence (memoranda, letters, reports, instructions, etc.) is completed accurately in a timely manner in accordance with the Department of the Navy Correspondence Manual and applicable policies. Review Defense Travel System travel authorizations and vouchers for program office personnel. Update office organization chart and phone listings. Have other administrative duties as assigned. To be successful in this role, you will have: Ability to obtain and maintain a Secret Clearance. U.S. Citizenship. Bachelor’s degree. Alternative qualifications: an Associate’s Degree and 2 years of additional experience, or a high school diploma/GED and 4 years of additional experience. 5 years of related experience. Advanced MS Office skillset including Outlook, PowerPoint, Word, Teams, and Excel. Ability to multi‑task in a fast‑paced environment accepting emergent tasking with little to no supervision and/or direction. Discretion in performing specified work requirements. Outstanding written and oral communication skills to communicate effectively and build strong working relationships with a vast team of diverse professionals. Attention to detail and ability to meet tight deadlines, as well as work independently and with sufficient knowledge to present projects to senior management. Ability to travel 10% of the time. Additional desired experience and skills: Any military experience preferred. Benefits Medical, dental, and vision insurance Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract 401(k) plan that includes employer matching funds Tuition reimbursement program Life insurance and disability coverage Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Employee Assistance Plan Pay Transparency Our Total Rewards package includes competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work‑life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job‑related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long‑term incentive opportunities. Equal Opportunity Employer Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr