Lead Engineer

At StratasCorp, our mission strives to put employees first while still being recognized as a leader in the Department of Defense Information Technology sector. We believe in a continuing pursuit of customer satisfaction and operational excellence while exceling in service innovation. We are looking for employees who value corporate culture, leadership, diversity, and commitment to quality, because we are #TeamStratas.

Location

Chesapeake, VA - Chesapeake, VA 23320 US (Primary)

Category

Information Technology

Job Description

Will lead Operations and Maintenance (O&M) support for Aruba-based WiFi environment. Primary responsibilities:

* Lead our team service support for Aruba network and Wi-Fi systems, assign and perform O&M tasks, report task progress, provide oversight and feedback to team, and ensure tasks are completed on time.

* Perform technical investigation of infrastructure issues - analyze complex routing/switching/connectivity problems, recurring performance issues, account and service configurations.

* Perform scan and remediation tasks - perform Security Content Automation Protocol (SCAP) scans for physical components to evaluate and report compliance against applicable STIGs, verify and upload scan findings, perform mitigation of findings, and provide write-up of recommended actions for open vulnerabilities and submit to ISSM for concurrence.

* Execution of non-trivial changes and fixes: configuration adjustments, performance and optimization enhancements, install software patches, service packs to maintain cybersecurity compliance, perform advanced service restarts or failover actions, restoration from backups as per SOPs/changes.

* Problem management: Root cause analysis for significant/repeat incidents, including log review, trend analysis, and proposing corrective actions.

* Performance Optimization: analyze existing performance of system and connectivity and develop recommendations to optimize end user experience.

* Provide services for Aruba-based network systems, perform assigned O&M tasks (e.g., install security patches/firmware updates, plan and perform HW/SW upgrades, troubleshoot issues, etc.), report task progress, provide feedback, and ensure tasks are completed on time.

* Develop and submit change requests as necessary.

* Monitor and optimize Wi-Fi network system platform performance.

* Provide input on system O&M task documentation, e.g., security patching/system updates, planning and performing upgrades, troubleshooting, maintaining the security posture of IT systems.

* Provide written and verbal project updates to leadership, respond to, resolve, and document customer issues using the approved ticketing system.

* Provide input on sustainment of O&M processes and procedures (e.g., SOP) for network platforms.

* Participate in engineering design and development discussions regarding network topology, resiliency, capacity planning, firmware/OS strategy, and technology selection. Provide input on support tools and documentation.

Job Requirements

* 5-7 years overall IT experience, two of which in leadership position.

* 2+ years providing operations and administration support of Wi-Fi systems and services.

* Knowledge and experience with Aruba networking to include SD-WAN technology.

* Knowledge and experience with DoD Security Technical Implementation Guides (STIGs).

* Knowledge and experience with Virtualization technology.

* Knowledge and experience with network administration tools.

* Strong communication skills capable of communicating technical concepts to senior leadership and customer stakeholders.

Certifications Required at Hire:

• Security+ CE (Required)

Certifications Required within 90 days of Hire:

• HPE Aruba Networking Certified Associate - Campus Access

Certifications Required within six months of Hire:

• HPE Aruba Networking Certified Professional - Campus Access

This position will be supporting work located in the Chesapeake, VA area. Some travel to this location may be required.

We use E-Verify to confirm the identity and employment eligibility of all new hires.

Security Clearance

Secret

Certification Required

Security+ (CE)

Job Type

Full-time

StratasCorp provides a complete compensation package with competitive wages and benefits that include medical, dental, and vision insurance, FSA & HSA accounts, disability and other income protection benefits, life insurance, paid personal time-off benefits, paid holidays, and a 401K Saving Plan with a company matching contribution.

StratasCorp is committed to equal opportunity in employment, actively seeking to build a diverse and talented workforce, including individuals with disabilities and protected veterans.