Scheduling Specialist

Scheduling Specialist San Diego, CA Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical missionto take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with compassion, accountability, respect, excellence and service (CARES), Mission Healthcare's core values. By joining our team, you will have the opportunity to impact patient's lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family! Mission Healthcare offers competitive benefit packages designed to support the well-being of our team. Benefits Available to All Benefit-Eligible Employees 401(k) retirement savings plan Mileage reimbursement Employee Assistance Program (EAP) Paid vacation, sick leave, and holidays Tuition Reimbursement Additional Benefits for Employees Regularly Scheduled 30+ Hours per Week: Medical, dental, and vision insurance Flexible Spending & Health Savings Accounts Disability, life, and AD&D insurance Pet insurance Responsibilities: Assists with management of SOC scheduling, back-fill coverage, including nights and weekends. Responsible for excellent customer service to our patients, partners and people. Strong communication to our patients/customers to ensure a high quality experience. Partners with our clinicians to confirm coverage and TIC. Maintains a master SOC scheduling coverage calendar. Monitors all SOC workflow, including coordination notes. Monitors all SOC scheduling reports to ensure accuracy and timeliness for each branch. Emails evening and weekend on-call information to the branch to confirm accuracy. Maintains accuracy of master zip code lists per branch as staff changes occur. Coordinates field staff schedules to maintain proper productivity. Coordinates caseloads with clinicians to determine which clinicians will be overseeing the SOC. Speaks with patients regarding when employees are scheduled for SOC visits. Contacts staff regarding new patients on their schedules for same day or past dates. Collaborates with intake, insurance, BOM/BOS departments, the clinical supervisors, and the branch directors to resolve any scheduling issues/concerns/hard stops. Reports high level issues to the Scheduling Supervisor on a weekly basis, or more frequent if necessary. Qualifications: High school graduate with a minimum of 1 year of scheduling experience. Healthcare experience strongly preferred. Proficient in MS Office Suite. Proficient in Microsoft Excel Minimum of 1 year Customer Service Ability to adapt and Multitask Excellent communication and problem solving At Mission Healthcare, we believe in fostering an inclusive workplace where diversity is valued and every employee feels respected, accepted, and empowered. We are committed to building a diverse team and creating an environment that promotes equity and belonging. Equal Opportunity & Veteran-Friendly Employer: We are proud to be an equal-opportunity employer committed to building inclusive, compassionate healthcare teams. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business need. Veterans and military spouses are encouraged to apply. As a veteran-friendly employer and proud participant in the We Honor Veterans Association, we recognize and value the leadership, teamwork, adaptability, and service-driven experience military-connected individuals bring to patient-centered care and healthcare environments. Accessibility Commitment: We strive to make our hiring process accessible to all. If you require accommodations at any stage of the employment process due to a disability, please do not hesitate to let us know how we can best meet your needs. Inclusion Efforts: We continually work to enhance our practices by actively combating discrimination and advancing fairness and inclusivity. We encourage applicants from historically underrepresented groups to apply and join us in our mission to diversify our team and foster an environment where diverse perspectives are embraced, and every employee is given the opportunity to thrive. Your Voice Matters: Mission Healthcare values your voice. We believe in maintaining a dialogue about diversity and inclusion within our teams and welcome your perspectives and innovative ideas. Together, we aim to build a workplace that reflects the communities we serve and a culture where everyone belongs. Communication Consent: By submitting an application, you acknowledge and consent to receive communicationsincluding emails, phone calls, and text messagesfrom Mission Healthcare and its recruiters regarding your application and potential employment opportunities. You may opt out of text messages at any time by responding with "STOP".