Leisure Travel Consultant

Leisure Travel Advisor III

Scottsdale, AZ

We're excited to share that Spencer Corporate Travel, a LodgeLink company, is preparing for a launch in North America.

We are hiring for an experienced Leisure Travel Consultant based out of our US Head Office in Scottsdale, Arizona. This role is ideal for an experienced travel professional who is passionate about creating exceptional travel experiences and delivering outstanding client service.

The Leisure Travel Consultant is responsible for providing end-to-end travel planning and booking services for leisure travelers, including individuals, families, groups, and executive and VIP clients seeking premium travel experiences. This role combines personalized vacation planning with luxury travel consulting, requiring a strong understanding of global destinations, travel products, and white-glove client service.

The ideal candidate is customer-focused, highly organized, and thrives in a fast-paced environment. You are known for your attention to detail, ability to anticipate client needs, and commitment to creating seamless travel experiences. You take pride in building lasting client relationships and delivering exceptional service before, during, and after every trip.

Responsibilities

• Provide end-to-end leisure travel planning and booking services, including air, hotel, cruise, rail, car rental, travel insurance, tours, and destination experiences.
• Consult with clients to understand their travel preferences, budgets, and vacation goals and recommend personalized travel solutions.
• Design customized domestic and international vacation itineraries for individuals, families, groups, executives, and VIP travelers.
• Provide luxury leisure travel consulting, including premium air travel, luxury accommodations, cruises, private tours, destination experiences, and concierge-style services.
• Deliver white-glove service to executive and VIP clients, anticipating needs and creating highly personalized travel experiences.
• Manage all aspects of reservations, ticketing, itinerary changes, cancellations, exchanges, and refunds.
• Proactively support clients before, during, and after travel to ensure a seamless travel experience and high level of traveler satisfaction.
• Provide guidance on travel requirements including passports, visas, health advisories, travel documentation, and destination-specific requirements.
• Maintain expert knowledge of leisure destinations, travel products, supplier promotions, industry trends, and luxury travel offerings.
• Build and maintain strong client relationships to drive repeat business and referrals.
• Coordinate complex, high-value travel arrangements with a focus on attention to detail, service excellence, and discretion.
• Manage urgent itinerary changes, travel disruptions, and last-minute requests with professionalism and confidence.
• Ensure accuracy of all bookings, documentation, and travel arrangements while adhering to company quality standards.
• Collaborate as a proactive member of the team in developing process standardization, service enhancements, operational efficiencies, and technology improvements in support of company goals.
• Handle confidential client information with the utmost discretion and professionalism at all times.
• Willingness and ability to provide after-hours, weekend, and holiday support as required to meet client service expectations.
• Availability to support urgent travel disruptions and time-sensitive changes outside standard business hours.

Qualifications

• Minimum 5 years of experience in leisure travel consulting, travel agency operations, or luxury travel services.
• Proficiency with the Sabre GDS system, Client Base (or similar CRM).
• Strong knowledge of domestic and international leisure destinations and travel products.
• Experience booking cruises, all-inclusive resorts, luxury accommodations, guided tours, rail travel, and customized vacation packages.
• Experience planning luxury leisure travel, premium air travel, bespoke itineraries (working with DMC's and FIT), or VIP travel experiences is considered a strong asset.
• Demonstrated ability to build trusted relationships with executives, high-net-worth, and VIP clientele.
• Strong understanding of travel documentation requirements, international travel regulations, and supplier policies.
• Excellent customer service, sales, and relationship-building skills.
• Exceptional attention to detail, organizational skills, and time management abilities.
• Strong verbal and written communication skills with a high level of professionalism.
• Ability to effectively manage multiple priorities and resolve travel disruptions with confidence.
• Highly proactive and self-motivated, requiring minimal supervision.

Performance Metrics (KPIs) and Service Standards (SLAs)

• Meet or exceed established sales, revenue, and booking targets.
• Maintain high client satisfaction scores and service quality ratings.
• Achieve booking accuracy and quality control compliance standards.
• Meet service level expectations for response times, turnaround times, and issue resolution.
• Drive repeat business and client retention through exceptional service delivery.
• Demonstrate strong product knowledge and supplier partner engagement.
• Consistently deliver premium service experiences for leisure, executive, and VIP clients.

Professional Traits

• Passionate about travel and creating memorable experiences.
• Client-focused, personable, and service-oriented.
• Committed to delivering a premium, white-glove travel experience.
• Comfortable supporting discerning executive and VIP travelers with professionalism and discretion.
• Proactive, organized, and adaptable.
• Strong problem-solver with a calm, solutions-focused approach.
• Relationship-driven with a consultative approach to travel planning.
• Motivated by client satisfaction, service excellence, and sales success.

About Spencer Corporate Travel

Spencer Corporate Travel, a LodgeLink company, was founded in 1998 and, in its more than 25 years of experience, has built a strong reputation for delivering exceptional and tailored corporate travel solutions across Australia and internationally.

We pride ourselves on providing high-quality, bespoke travel services backed by a dedicated team of experts who genuinely care about each client's needs.

At Spencer Corporate Travel, we're committed to excellence and consistently go above and beyond for our clients. We're proud to have received numerous industry awards, including being the first corporate agency inducted into the National Travel Industry Awards Hall of Fame for our service to the corporate travel sector.

Transparency and honesty are core to who we are. You can trust that every journey will be handled with care, attention to detail, and a commitment to delivering an outstanding experience, every time.

Total Rewards | Caring for our team is a priority, and we're pleased to provide these benefits:

• Building a diverse and inclusive team, supporting career growth and development.
• Competitive compensation package, including short and long-term incentives.
• Share Appreciation Rights program for salaried employees.
• Paid vacation days and sick days.
• An employee charitable donation program.
• Hotel and travel discounts.
• Comprehensive options for benefits, with cost-sharing between the company and the employee. 401K Matching program.

About LodgeLink

LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we're a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel for the better.

United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to 'Create A Better Way' for all.

At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.

LodgeLink is a Black Diamond Group company. Learn more:

Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more:

We are an Equal Opportunity Employer

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