Front Desk Agent

Job Description

Job Description

Responsibilities:

• Guest Services: Greet guests warmly, provide a positive first impression, and assist with requests throughout their stay.
• Reservations & Check-in/out: Register guests, assign rooms, manage check-in and check-out procedures efficiently, and handle key distribution.
• Communication : Answer phone calls, respond to guest inquiries, and act as a liaison between guests and other hotel departments (e.g., housekeeping, maintenance).
• Financial Transactions: Process payments, handle cash and credit card transactions, verify payment methods, and reconcile the cash drawer.
• Problem Resolution: Handle and resolve guest complaints and issues promptly and professionally.
• Administrative Tasks: Maintain a clean and organized front desk area, manage mail and packages, and handle general office duties like filing and faxing.

Qualifications:

• Previous experience in customer service or the hospitality industry is preferred.
• High school diploma or equivalent
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Physical ability to stand for prolonged periods.

Skills:

• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced or high-pressure environment.
• Proficiency with computers, Microsoft Office, and hotel management/reservation software is a plus.
• Experience with multi-line phone systems.