Night Auditor

Job Title

Responsibilities include:

• Running audit reports/journals.
• Making corrections and adjustments and handling all computer problems that might occur throughout their shift.
• Inputting onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balancing all revenue and settlement accounts nightly, maintaining files and resetting the system for next day operations.
• Performing other duties and responsibilities asked by the Controller based upon department needs.
• Ensuring all reports and back-up vouchers are complete and filed properly.
• Ensuring all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
• Reviewing and correcting discrepancies in the Front Desk System.
• Coordinating with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations.
• Greeting customers immediately with a friendly and sincere welcome. Using a positive and clear speaking voice, listening to understand requests, responding with appropriate action and providing accurate information such as outlet hours and local attractions.
• Completing the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Making appropriate selection of rooms based on guest needs. Coding electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
• Verifying credit cards for authorization using electronic acceptance methods. Handling cash; making change and balancing as assigned house bank. Accepting and recording vouchers, travelers checks, and other forms of payment. Performing accurate, moderately complex arithmetic functions using a calculator. Posting charges to guest rooms and house accounts using the computer.
• Promptly answering the telephone using positive and clear English communication. Inputting messages into the computer. Retrieving messages and communicating the content to the guest. Retrieving mail, small packages and facsimiles for customers as requested.
• Adhering to all company policies and procedures.
• Following safety and security procedures and rules.
• Knowing department fire prevention and emergency procedures.
• Utilizing protective equipment.
• Reporting unsafe conditions to supervisor/manager.
• Reporting accidents, injuries, near-misses, property damage or loss to supervisor/manager.
• Providing for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Assisting other Front Desk Personnel when need.
• Performing any related duties as requested by supervisor/manager.