Assistant Call Center Manager

Assistant Call Center Manager

At Seaside Plumbing, we're not just fixing plumbing—we're restoring peace, uplifting lives, and raising the standard of what service in the trades looks like.

We believe:

• Service should feel human, not transactional
• Customers should feel heard, cared for, and taken seriously
• Leadership should be present, supportive, and accountable
• And a career here can be something you're proud of—not just something you do

We've built a company where people grow, customers trust us, and the bar is set high.

This is a high-performance leadership role where:

• Coaching matters
• Accountability matters
• Execution matters

You will be in the middle of the action—supporting the team, driving performance, and stepping into leadership.

If you're not ready to lead, give feedback, and take ownership of results—this is not the place for you.

We are where the best come to become elite—and this is a pathway into leadership.

As an Assistant Call Center Manager at Seaside, you will:

• Support and coach Customer Service Representatives and Dispatchers
• Assist with daily call center and dispatch operations
• Help ensure the schedule is full and optimized daily
• Monitor call quality and provide real-time feedback for quality control and quality assurance
• Reinforce call scripts and booking processes
• Assist in training and onboarding new team members
• Track and support team performance (booking %, call quality, etc.)
• Step in as acting manager when needed
• Communicate expectations and connect performance to results
• Keeping up with documentation, updating, and implementation of SOPs

What success looks like here:

• The team is booking efficiently and performing at a high level
• Calls are handled with empathy, urgency, and professionalism
• Coaching leads to measurable improvement
• The schedule stays full and optimized
• Team members feel supported and challenged
• You take ownership of team performance—not just your own

This is not just a call center role.

We invest heavily in:

• Leadership development
• Coaching and performance systems
• Creating strong, confident teams

You won't just support a team here—You'll help lead one and grow into full leadership.

Compensation & Benefits:

• Competitive pay: $25-27/hour (based on experience and performance)
• 100% paid health, dental, and vision (for you AND your family)
• $15,000 company-paid life insurance
• 401(k) with 4% match
• Profit sharing
• Paid vacation, sick time, and holidays
• Gym membership
• Ongoing leadership and professional development

This role is a great fit if you:

• Have experience in call center, dispatch, or customer service environments
• Enjoy coaching and helping others improve
• Are organized, detail-oriented, and proactive
• Communicate clearly and confidently
• Want to grow into a leadership role

This is NOT a fit if you:

• Avoid giving feedback or holding others accountable
• Struggle in fast-paced environments
• Prefer working independently without team responsibility
• Lack urgency or follow-through
• Want a low-pressure role

This is an in-person position operating out of Bishopville, Maryland.

Our values aren't just words on a wall—they guide our decisions, shape our culture, and set the standard for how we work together.

• Ownership — Take initiative. Own the outcome. Leave it better than you found it.
• Empathy — Lead with humanity, care and understanding.
• Courage — Embrace discomfort. Do the hard things. Growth follows.
• Gratitude — There is always something to be grateful for. Find it. Share it.
• Authenticity — Be your weird self and respect that in others. You shine brighter that way.

There are easier roles out there.

But if you're looking for:

• Growth
• Leadership opportunity
• A team that actually cares
• And a clear path to the next level

This might be it.

Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.