Call Center Agent

Company Description

At Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Position Summary

We are seeking a Call Center Agent to assist customers by handling inbound and outbound communications, addressing inquiries, and providing information regarding company services.

Responsibilities

• Handle inbound and outbound customer calls professionally
• Respond to inquiries and provide accurate information
• Document customer interactions in company systems
• Resolve routine issues and escalate complex concerns when necessary
• Maintain knowledge of company services and procedures
• Meet quality and productivity standards
• Follow established communication and compliance guidelines

Qualifications

• High school diploma or equivalent required
• Strong verbal communication and active listening skills
• Basic computer and data entry proficiency
• Ability to manage multiple tasks efficiently
• Customer service or call center experience is helpful but not required
• Ability to work independently and as part of a team

Additional Information

• Opportunities for professional growth and career advancement.
• Supportive and collaborative work environment.
• Ongoing training and skill development opportunities.
• Stable full-time employment.
• Modern and professional workplace.
• Employee recognition and performance-based growth opportunities.
• Opportunity to contribute to a growing and innovative organization.