Applications Service Delivery Manager - NAM

Location:Raleigh, North Carolina, United StatesJob ID: R0127727Date Posted:2026-06-17Company Name:HITACHI ENERGY USA INCProfession (Job Category):IT, Telecom & InternetJob Schedule: Full timeRemote:NoJob Description:Join Hitachi Energy as an Applications Service Delivery Manager and play a key role in shaping how technology enables business success across North America. In this role, you will lead a diverse, multinational team of Application Managers, Business Analysts, Solution Architects, and Project Managers—driving the design, delivery, and continuous improvement of critical IT applications.Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.You will oversee the full lifecycle of enterprise applications, ensuring they are aligned with business priorities, technology strategies, and operational excellence standards. This opportunity offers a unique blend of leadership, strategy, and execution—empowering you to influence digital transformation, optimize performance, and deliver tangible business value. If you enjoy working in a collaborative environment where innovation, ownership, and impact are valued, this is your chance to lead meaningful change at scale.How you'll make an impactGovern applications across their full lifecycle—from onboarding to retirementEnsure high-quality service delivery including incident, change, and release managementMaintain application performance, availability, and SLA complianceAlign application roadmaps with business needs and enterprise architectureDrive user adoption through training and process standardizationManage budgets, licenses, vendors, and third-party performanceLead application retirement planning, including data archiving and risk mitigationMaintain accurate documentation within CMDB and application registriesResponsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.Your background5+ years of experience in application management or IT service deliveryStrong knowledge of ITIL 4 processes and service management tools (e.g., ServiceNow)Experience working with global, cross-functional teamsUnderstanding of software development lifecycles, integrations, and Agile/DevOps practicesFamiliarity with engineering, manufacturing, or PLM systemsBachelor’s degree in Engineering, Computer Science, Information Systems, or equivalent experienceMore about usJoin a global leader advancing sustainable energy solutions and innovationBenefit from continuous learning, leadership development, and career progression opportunitiesBe part of an inclusive, collaborative culture that values growth and impactEqual Employment Opportunity(EEO)-Females/Minorities/Protected Veterans/Individuals with DisabilitiesProtected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.SummaryLocation: Raleigh, North Carolina, United StatesType: Full time