Stylist, Napa, CA

Job Title: Stylist

At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies.

Position Overview:

The Stylist at Johnny Was is a luxury sales professional and brand ambassador responsible for delivering a highly personalized, elevated client experience while driving measurable business results. This role combines styling expertise, relationship-building, and performance excellence to achieve individual and store sales goals aligned with Johnny Was' retail standards. The Stylist plays a critical role in supporting store leadership and ensuring the smooth day-to-day operation of the boutique. This role combines sales leadership, customer service excellence, and operational support. As a brand ambassador, the Stylist helps create an inspiring in-store experience that reflects the Johnny Was aesthetic and values.

Key Responsibilities:

Luxury Client Experience

• Deliver an elevated, personalized experience that reflects the Johnny Was aesthetic and lifestyle
• Build authentic, long-term relationships through proactive clienteling and outreach, both during and after purchase
• Maintain and grow an active client book with consistent follow-up and appointment selling
• Demonstrate deep product knowledge including fabrication, fit, craftmanship, and seasonal storytelling
• Anticipate client needs and resolve concerns with professionalism and urgency
• Support store events, trunk shows, and community activations to drive traffic and client engagement
• Ensure an elevated client experience through personalized engagement and continued communication

Sales Performance & Metrics Accountability

• Achieve and exceed individual goals and KPI targets including:
• Sales Volume
• Transaction
• Units per Transaction (UPT)
• Average Unit Retail (AUR)
• Average Order Value (AOV)
• Client acquisition and retention metrics
• Drive omnichannel sales by leveraging in-store, online, and client outreach opportunities
• Utilize CRM and clienteling tools to track performance and maximize repeat business

Brand & Visual Excellence

• Act as a brand ambassador, embodying the Johnny Was lifestyle and values
• Maintain polished, luxury-appropriate personal presentation
• Uphold company policies, operational procedures, and compliance standards
• Support visual merchandising execution and ensure the salesfloor reflects brand storytelling and seasonal direction

Operational Excellence

• Confidently oversee boutique operations independently as needed
• Build strong partnerships with clients, peers, and management through effective communication
• Accurately execute POS transactions, including cash handling, alarms, and security procedures
• Open and close the store, performing all tasks to company standard and compliance
• Assist with shipment processing, stock replenishment, and inventory management
• Maintain a clean, organized, and visually compelling store environment

Qualifications & Experience

• 2-3+ years of luxury, contemporary, or premium retail sales experience preferred
• Proven track record of achieving sales goals and performance metrics
• Strong interpersonal skills with a client-first mindset
• Passion for fashion, craftmanship, and styling
• Ability to work in a fast-paced, results-driven environment
• Flexible availability including evenings, weekends, and holidays
• Ability to stand for extended periods and lift up to 25 pounds

Hourly Rate: $20.00 - $21.00 hourly plus 2% commission on personal sales.