Service Coordinator

Job Description

Job Description

About UsAt First Atlantic Restoration, we help people recover from water, fire, and mold damage with urgency, care, and professionalism. Our team takes pride in being the first on the scene when disaster strikes — and the last to leave when a home or business is safe again. 

• Create and manage a schedule to dispatch work crews, vehicles and equipment to appropriate locations according to predetermined timeframes, client requests or immediate needs
• Receive emergency and non-emergency calls and prioritize according to urgency and importance
• Communicate clearly and proactively with clients throughout the project, including for issue resolution or to  handle requests for services or equipment
• Relay information to and from work crews, supervisors, co-workers and clients
• Input relevant data into job management software
• Monitor the routes and status of field units to optimize scheduling
• Monitor a dynamic schedule and provide updates to co-workers and customers via phone and texting software to optimize productivity and maintain unbroken chain of communication 
• Review and approve timecards for all technicians on a daily basis

• Work as part of a team on water, fire, and mold remediation projects in a fast-paced and often emergency environment
• Opportunity to use sound judgement and critical thinking skills under pressure to make decisions
• Deep job satisfaction when a customer says: “Thank you for saving my home.” 

• Strong attention to detail and excellent time management
• Active listener with excellent oral, written, and interpersonal communication skills
• Tech-savvy with solid understanding of Microsoft Office products and ability to learn new software quickly
• Proven ability to work and remain calm under stress and to calm others during rapidly changing circumstances
• Ability to multitask with different and sometimes conflicting events happening simultaneously
• A positive attitude and professional manner with a self-driven and can-do approach to work
• Ability to work as a team player and communicate effectively with all FAR team members and departments
• Convey a positive image of FAR in accordance with company policies and Core Values
• A growth mindset with motivational and leadership skills
• Availability for a 7am-5pm schedule; mandatory attendance during any CAT event

• Competitive hourly pay + overtime + project bonuses
• 100% Paid Health Insurance Premium
• Dental, vision and life insurance plans available
• PTO, paid holidays and 401(k)
• Gym Wellness Incentive
• Cell Phone Allowance
• Scholarship and Home Ownership Programs
• Family-like team environment and leadership that listens