Food And Beverage Outlet Intern

Job Description

Job Description

Join us at Eden Resort & Suites as a Food and Beverage Outlet Intern and immerse yourself in a rich, hands-on learning experience tailored for aspiring hospitality professionals. You'll gain valuable exposure to various service styles and operations, rotating through our different outlets to learn the intricacies of restaurant management, banquet execution, and high-volume service environments.

Our commitment to excellence and caring for every individual shapes our workplace, where your growth and development are prioritized alongside our dedication to unparalleled guest experiences. As part of our team, you'll enjoy employee discounts and an assistance program, with additional benefits for full-time positions. Let's cultivate your future in hospitality together.

$18 per hour

Banquets (Flexible Hours)

Primary Focus: Event execution, prep, elevated dinner service, and coordination

Key Functions:

• Assist with event setup and breakdown (tables, linens, AV basics)
• Review BEOs (Banquet Event Orders) with supervisors
• Support food running and beverage service during events
• Learn timing/flow of plated vs. buffet service
• Communicate with kitchen and service staff during live events
• Observe or assist with client interaction when appropriate
• Participate in post-event reset and inventory checks

Arthur’s (Breakfast Service | 6:30 AM – 12:00 PM)

Primary Focus: High-touch, early-day guest service

Key Functions:

• Greet and seat guests, assist with host stand if needed
• Support servers with coffee/juice service and table maintenance
• Learn breakfast menu and POS basics
• Practice steps of service (quick pacing, table turns)
• Observe guest interaction and upselling techniques
• Maintain cleanliness and reset tables quickly

Encore (Dinner Service | 3:30 PM – 12:00 AM)

Primary Focus: Fast casual dinner service & bar exposure

Key Functions:

• Assist with pre-shift setup (polishing, stocking, mise en place)
• Support servers with food running and table maintenance
• Observe pacing of coursed meals
• Gain exposure to bar operations (beer, wine, cocktails)
• Learn elevated service standards and guest engagement
• Participate in closing side work and breakdown

Bistro (All-Day Dining | 11:00 AM – 10/12:00 AM)

Primary Focus: Casual dining, volume, and versatility

Key Functions:

• Rotate between host, server assistant, and expo support
• Learn mid-day vs. late-night service flow differences
• Assist with takeout orders and POS familiarity
• Practice guest interaction across different dining styles
• Support bar area if applicable
• Help with opening/closing side work

Splashers (Poolside | 10:00 AM – 9:00 PM)

Primary Focus: Seasonal, high-volume, casual service

Key Functions:

• Assist with food running and guest service at poolside
• Learn quick-service efficiency and communication
• Maintain cleanliness of guest areas
• Understand beverage service in outdoor settings
• Monitor guest needs in a fast-paced environment
• Support stocking and restocking throughout shift

• Education: High school education or equivalent experience. Currently or recently graduated from a Hospitality or related program
• Experience: Preferred three - Six months in a food/beverage services environment or establishment.
• Skills and Abilities:  Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions. Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages. Able to read, speak and understand English. Able to lift, push, carry 20 - 40 lbs. Stand continuously for long periods of time. Communicate information and hotel services to management, staff and guests.

The Eden Resort & Suites offers a collection of unique and upscale guest rooms and suites, unsurpassed on-site recreational facilities, and an exceptional staff ready to meet guests' needs. With a 50+ year foundation as a premier destination in Lancaster, the Eden Resort is expanding its service offerings and looking for individuals to join our team.

At the Eden Resort, our core values are at the heart of all that we do and are key to our enduring success. Eden Resort team members are deeply committed to caring for every individual who crosses their path , be it a guest or fellow team member. Our dedication to caring for others is expressed by team members' generosity with their time and efforts , the pursuit of excellence in their craft , and a spirit of ownership .

BENEFITS:

• Employee discount
• Employee assistance program
• (PTO, medical, dental, vision, life insurance benefits dependent on full-time status)