IT Support Specialist

IT Support TechnicianSince 1972, Kier + Wright has provided both private and public sector clients with engineering and surveying work that is efficient, cost-effective and forward-thinking. We offer a full range of services to support commercial, industrial, and high-density residential development and redevelopment projects.Kier + Wright is seeking a motivated IT Support Technician. This role is primarily focused on Tier 1 helpdesk support for our employees' daily tech needs. You will manage the ticketing queue, set up computers, and fix routine hardware and software issues.Additionally, you will get hands-on Tier 2 responsibilities. You will assist with basic Windows server checks, troubleshoot remote VPN access, and shadow our Network Administrator on major infrastructure projects. This is a perfect role for an ambitious helpdesk technician looking to rapidly grow their systems and networking skills.ResponsibilitiesResponding to requests for technical support in a timely fashionDiagnosing and troubleshooting environmental (server/hardware/operating system/software/printer/KIP plotter) issues.Engineering support: Analyzing, identifying and resolving technical issues related to plan and drawing production in AutoCAD Civil3D.Hardware Setup: configure, unbox, and deploy new Windows 10/11 laptops and desktop workstations for employees.Assisting with the development, maintenance and documentation of IT systems, processes and procedures. Draft user guide documents.Assisting in asset management Track equipment check-outs and maintaining accurate, up-to-date hardware and software asset inventoryServer & VPN Maintenance: Help monitor local Windows Servers, check backups, and assist remote users with connectivity issues.Assist the IT Team with hands-on tasks during large-scale network infrastructure updates and office-wide software rollouts.Other duties as assignedQualificationsBachelor's degree in Computer Science or a related field or equivalent experience1-3 years of general workplace IT experience in a position involving regular and routine support of desktops and laptops running Windows 10 or 11.General networking knowledge (understanding TCP/IP, DHCP, DNS, SD-WAN, Wi-Fi connectivity, and basic routers).Familiarity with or high willingness to learn Windows Server environments.Previous employment in a position involving routine AutoCAD set up, configuration and troubleshooting, strongly preferredBasic experience with PowerShell programming or scripting is a plusStrong communication skills, a customer-service mindset, and the ability to work independently with minimal direction in a fast-paced environment.Valid driver's license and reliable transportation for occasional travel to regional office locationsWhy Kier + Wright?Great culture – Team Collaboration, Innovative problem solving, Responsive to clients, Passionate about workPay: 25.00 – 30.00 per hour, DOEMedical, Dental and Vision 100% paid for by Kier & Wright for you + family401(k) and Profit SharingPaid HolidaysGenerous PTOFree office snacksMuch more!