Manager, Digital Experience - Ecommerce

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! The Manager, Digital Experience owns day-to-day ecommerce digital experience operations for MintMobile.com, ensuring digital initiatives, promotional launches, change requests, and experimentation work are delivered efficiently and aligned to business priorities. This role support execution of major projects, manages ecommerce roadmap, maintains project milestone tracking, and operationalizes workflows that improve cross-functional alignment across Product, Marketing, Creative, Analytics, Engineering, and other partners. The manager maintains program documentation, process hygiene, and stakeholder communication to ensure digital work moves through intake, prioritization, execution, and launch with clarity. Through these efforts, the role supports scalable ecommerce execution, stronger customer experiences, and improved business performance. Job Responsibilities Own day-to-day digital experience operations across MintMobile.com, ensuring ecommerce initiatives, site updates, and digital experience work are prioritized, coordinated, and executed effectively. Manages a team focused on delivering seamless, user-centric digital experiences that align with strategic objectives. Support execution of all projects and promotional launches, coordinating with cross-functional stakeholders to ensure requirements, timelines, dependencies, and customer experience impacts are aligned. Own the end-to-end experimentation program, including CRO program operations, tooling, roadmap management, test intake, prioritization, and launch coordination. Maintain program documentation, project tracking, process hygiene, and reporting to ensure digital initiatives are clearly documented and measurable. Own the ecommerce roadmap and operationalize workflows, alignment processes, and team rituals that improve visibility, accountability, and cross-functional execution. Defines the team's strategy and roadmap to optimize key digital journeys based on customer needs and business priorities. Champions digital experience best practices and advocates for continuous improvement and innovation within the organization. Education and Work Experience Bachelor's Degree Digital Marketing, Business Administration, Computer Science, or Related Field (Required) Master's/Advanced Degree Business Administration, Digital Strategy, or Related Field (Preferred) 4-7 years Leading cross-functional teams to design and implement digital customer experience initiatives across web and mobile platforms (Preferred) 2-4 years Utilizing data analytics and customer insights to drive continuous improvement and innovation in digital channels (Preferred) 4-7 years Managing digital projects or programs in a fast-paced, customer-focused environment, preferably within the telecommunications or technology sector (Preferred) Knowledge, Skills and Abilities Project Management : Ability to manage multiple digital initiatives concurrently in a highly matrixed environment, ensuring timely delivery and alignment with organizational priorities. (Required) Analytics : Strong analytical skills to interpret digital performance data, measure key performance indicators, and translate insights into actionable strategies for digital experience improvement. (Required) A/B Testing : Experience managing experimentation programs and operational workflows, including test planning, prioritization, launch coordination, tooling, documentation, and performance analysis to improve digital customer experiences and business outcomes ( Required) Process Improvement : Expertise in identifying, designing, and implementing process enhancements to optimize digital workflows and customer journeys. (Required) Cross Functional Relationships : Demonstrated ability to collaborate effectively with cross-functional teams, including marketing, IT, and product management, to deliver cohesive digital solutions. (Required) Leadership : Proven experience in leading and developing high-performing teams focused on digital experience and customer engagement. (Required) Customer Engagement : In-depth understanding of digital customer engagement strategies and user-centric design principles to enhance satisfaction and loyalty. (Required) Strategic Thinking : Capability to develop and execute long-term digital strategies that support organizational growth and competitive advantage. (Required) At least 18 years of age Legally authorized to work in the United States Travel : Travel Required (Yes/No): No DOT Regulated : DOT Regulated Position (Yes/No): No Safety Sensitive Po #J-18808-Ljbffr tmobile