Human Services Assistant I - Frederick County, VA

Job Description

Minimum Salary $39,541.00 Commensurate with experience
Job Description
Human Services Assistant I is the entry level in the occupational group for Human Services Assistants.


Employees follow established guidelines, policies, and procedures while performing routine administrative tasks supporting and assisting agency clients while receiving close supervision from professional or administrative staff.

Interviews clients and takes applications for services or benefits; Documents file, inputs data, prepares and maintains records; Prepares periodic, special and other reports; Verifies complex statistical and other complicated reports for accuracy and completeness; Prepares and types a variety of financial, statistical forms and reports, case documentation; Prepares case files, completes inquiries; Purges cases; Answers telephone and takes messages; and Mails vendor invoices, surveys and other correspondence.
Minimum Qualifications
Working knowledge of: administrative and clerical procedures and systems such as word processing, managing files and records, office forms and applications, and other office procedures and terminology; and mathematics sufficient to add, subtract, multiply, divide, compute rate, ratio and percent; and to draw and interpret graphs. Some knowledge of basic human service needs and state computer programs.

Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.


Demonstrated ability to: work with clients, co-workers, professionals, and the public; read and comprehend simple documents; write simple correspondence; present information in one-on-one and small group situations; follow written and oral instructions; perform basic mathematics; work with clients, professionals, co-workers and the public; plan, organize, and prioritize daily tasks; use correct spelling and basic grammar; and display common courtesy and be a team player.


High school diploma with work experience in customer service or general clerical work involving contact with the public OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Preferred Qualifications Bilingual English/Spanish skills preferred.


Associate degree or more post-secondary coursework in subjects such as human services, business or related field.


Previous work experience in Virginia department of social services state or local level. Special Requirements Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen.


The investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.


All offers of employment are contingent upon satisfactory results of the required checks and screenings.


May be required to report for shelter duty during community disasters and/or emergencies. Special Instructions to Applicants Applications for this position must be submitted electronically through this website. Mailed, e-mailed, faxed or hand delivered applications will not be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information within the application/resume. Please refer to your HR Connect account for the status of your application and this position. Applications will be accepted on-line until 11:59 p.m. Friday, June 5, 2026. Name DSS HR Phone View phone number on click.appcast.io Fax View phone number on click.appcast.io Email View email address on click.appcast.io Address 107 N. Kent Street
3rd Floor
Winchester, VA 22601

About Us

VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.