Clinic Manager

Description

Reston Ear, Nose, & Throat , an affiliate of SENTA Partners , is Northern Virginia's premier adult and pediatric otolaryngology center. The specialists at Reston Ear, Nose and Throat are committed to providing compassionate and comprehensive care for a wide range of ear, nose, and throat (ENT) and allergy problems for adult and pediatric patients.


SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

We are seeking an experienced and motivated clinic manager with at least 2+ years of supervisory experience in a medical office to join our team. The ideal candidate will have a positive and optimistic outlook, a strong work ethic, excellent problem-solving skills, and overall be a great leader by example.

Key Responsibilities

• Assist in managing the daily operations of the practice to ensure efficient workflow, maintain high patient satisfaction, and adherence to best practices at both office locations.
• Oversee billing, collections, and patient service functions effectively.
• Respond and resolve patient inquiries, concerns, and service issues in a professional and timely manner.
• Help supervise and support non-clinical staff, including conducting annual performance reviews and fostering a collaborative team environment.
• Ensure both offices remain clean and organized and fully operational, including any safety and maintenance checks.
• Manage medical and office supply inventory, oversee ordering, and ensure expenses remain within budget guidelines.
• Provide support with direct patient care tasks when needed, such as during staffing shortages, employee vacations, sick leave, or periods of high patient volume.
• Maintain compliance with federal, state, and company policies, procedures, and health regulations.
• Perform other duties as assigned by the Practice Administrator.

What We Offer

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement Contribution Program - 401(K) Match

Requirements

Qualifications

• Bachelor's degree required
• Minimum of 2+ years of supervisory experience in a medical practice or healthcare setting
• Demonstrated experience in medical billing processes and managing patient payment collections
• Demonstrated leadership abilities with strong interpersonal and team management skills
• Excellent communication, organizational, and problem-solving skills
• Ability to multitask and effectively manage operations in a fast-paced clinical environment
• Strong work ethic, professionalism, and integrity