Service Manager

Lead the Development of the Best Service Team in Georgia Aaron Services has proudly served North Atlanta homeowners since 1978. We're a family-owned Plumbing, Heating & Cooling company known for honest service, quality workmanship, and thousands of 5-star reviews. Our service area stretches roughly from Dacula to Marietta and Dawsonville to Midtown. As we continue to grow, we're looking for a Service Manager to develop our technicians, strengthen our systems, and help lead the continued growth of our service departments. This role combines field leadership with operational management. You'll spend time coaching technicians in the field, reviewing performance and KPIs, evaluating estimates and invoices, improving training, strengthening processes, and working with leadership to build an even better service department. Success isn't measured by how many service calls you complete. It's measured by how much better your technicians become, how consistently they follow best practices, and how effectively the department performs. If you enjoy developing people, solving problems, and building great systems, we'd love to meet you. Responsibilities Lead the development of service technicians through ride-alongs, field coaching, onboarding, training, one-on-one coaching, and mentorship, helping them improve their technical ability, professionalism, customer communication, documentation, and overall performance. Review jobs before, during, and after completion to strengthen diagnostics, workmanship, pricing, quality, customer experience, and adherence to company standards. Review technician KPIs, invoices, estimates, callbacks, and other performance metrics to identify coaching opportunities and improve department performance. Recruit, interview, onboard, and develop new technicians while fostering a culture of accountability, professionalism, and continuous improvement. Work closely with dispatch, warehouse, and leadership to improve communication, organization, efficiency, and service processes. Set the standard through professionalism, integrity, enthusiasm, accountability, and continuous improvement. What We're Looking For Significant residential plumbing service experience. Georgia Journeyman or Master Plumber license preferred, or the qualifications and willingness to obtain one within your first year. Previous leadership, mentoring, training, or management experience preferred. Strong troubleshooting and diagnostic skills. Comfortable reviewing KPIs, estimates, invoices, and technician performance. Excellent communication, leadership, and customer service skills. Residential HVAC experience is a plus, but not required. ServiceTitan experience is a plus. Strong organizational skills with a continuous improvement mindset. Valid driver's license with a clean driving record. You'll Thrive Here If You... Enjoy teaching and developing others. Can build positive relationships while consistently holding people accountable to high standards. Believe consistency comes from strong systems and training. Stay calm under pressure and enjoy solving difficult problems. Take ownership and continuously look for ways to improve the business. Want to build a team that homeowners trust and technicians are proud to be part of. Competitive salary based on experience Performance-based bonus opportunities Company vehicle Company-paid health, dental, vision, life, and disability insurance 401(k) Paid vacation Paid holidays Ongoing leadership and professional development Stable, year-round employment with a family-owned company serving North Atlanta for decades About Aaron Services Since 1978, Aaron Services has built a reputation for honest recommendations, quality workmanship, and treating both customers and employees with respect. If you're passionate about developing technicians, building high-performing teams, and helping shape the future of a growing company, we'd love to hear from you. Compensation: $85,000.00 - $135,000.00 per year About Us Aaron Services: Plumbing, Heating, Cooling was founded over thirty five years ago by Timothy W. Adams, a third generation Master Plumber. Today he works with his son, Aaron, a fourth generation Master Plumber to manage a team of highly trained, licensed technicians committed to customer satisfaction and providing high quality plumbing and heating and cooling services. We are family-owned and operated. Our mission is to provide an honest and high quality service. Aaron Plumbing technicians are licensed and knowledgeable, and our commitment to customer satisfaction shows in everything we do! Aaron Heating and Cooling employs NATE certified, experienced technicians. HVAC & Plumbing Jobs with Peace of Mind Aaron Services believes in Peace of Mind for our customers and our team members . Peace of Mind for our employees means a compensation level that ensures a high quality of life for you and your family. It means a work life balance that enables you to spend time with the people you love, doing the things you enjoy. It means a team of positive leaders and support staff committed to your success. It means an excellent benefits package and a well maintained, high end company owned truck. Ready to Join the Best? We work hard to be the best place to work! Do you have a positive attitude, enjoy working with others, and solving problems? Do you hold yourself to the highest standard of service and workmanship? If so, we would love to speak with you about joining our team! Our commitment to our core values of Efficiency, Integrity, Exceptional Service, and Being Driven Toward Excellence keeps our phones ringing and our schedule full. Referral code from a current employee If no code provided, add their name instead. The Best Workplace for the Best Workforce All Aaron Plumbing jobs include the following benefits: Flexible Work Schedule Paid Time Off Company Provided Uniforms & Tablets Weekly Pay Schedule Daily & Weekly Bonus Opportunities Company Provided Short Term Disability, Long Term Disability, AD&D & Life Insurance Vision Insurance 3 Different Health Insurance Plans to Choose From #J-18808-Ljbffr Aaron Plumbing