Service Manager

Service Manager

High Street is an acclaimed restaurant and bakery located in the historic Franklin Building at 9th & Chestnut. We serve contemporary American cuisine—including handmade pasta, sourdough pizza, and elevated hoagies—for lunch, brunch, and dinner.

High Street features two private event spaces and hosts a variety of special occasions and private gatherings. We are proud to be part of the James Beard Award-winning High Street Hospitality Group (HSHG), alongside sibling restaurants Fork, a.kitchen+bar, and Bar Cicci.

We are seeking a dedicated Manager to oversee daily service execution, lead the guest experience, and support staff development in a fast-paced environment.

Key Responsibilities:

• Floor Supervision & Service Execution: Maintain an active floor presence during service, executing High Street standards. Hold team members accountable to section responsibilities, handle guest recovery, and elevate the overall guest experience.
• Pre-Service Operations: Oversee dining room setup, floorplan creation, menu printing, and Toast POS updates. Partner with the Chef and General Manager on pre-shift notes, conduct pre-shift meetings, manage schedule call-outs, and ensure smooth, on-time openings.
• Post-Service Operations: Complete detailed shift reports, manage server cuts efficiently to control labor without sacrificing service quality, review tip sheets, oversee side work completion, and secure the building at close.
• Private Dining & Events: Collaborate with the General Manager on event staffing and execution. Lead the events team on-site, serve as the primary host for private groups, and process event finalization through Toast and Tripleseat.
• Operations & Team Development: Assist with onboarding, training manuals, and food/beverage reference materials. Manage staff scheduling and labor targets, maintain administrative back-end organization, and help foster a positive workplace culture.

Benefits:

• Medical, Dental, and Vision Insurance + Non-Traditional Supplemental Coverage
• Mental Healthcare Support Options
• 401(k) Retirement Plan with HSHG Match (after 1 year of employment)
• Pre-Tax Commuter Benefits
• Dining Discounts Across all HSHG Restaurants

Equal Opportunity Employer Statement High Street Hospitality Group values a diverse and inclusive workforce. We provide equal employment opportunities to all applicants and employees without regard to race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, marital status, sexual orientation, genetic information, veteran status, or any other basis protected by federal, state, or local laws.

Required Skills: Leadership, Communication, Problem Solving, Time Management, Attention to Detail, Customer Service, Team Collaboration, Conflict Resolution