Senior Manager, Agentic Commerce - Go To Market

Senior Manager, Agentic Commerce - Go To Market

New York, NY, United States

Palo Alto, CA, United States

(Hybrid)

Job Description

The Global Merchant and Network Services (GMNS) Product team is at the heart of American Express and is a core function within the GMNS business unit. Each year, we power billions of transactions through our global payments network, serving Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.

Our solutions deliver value to American Express’ Card Members, acquirers, and partners across the globe through both proprietary and third-party capabilities, facilitating secure and seamless transactions between issuers, acquirers, and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on this by setting the vision and strategy for the Network, anchoring our priorities to enterprise objectives, and developing and managing a portfolio of products. We maintain a strong customer focus, consider competitive and regulatory dynamics, and apply an end-to-end product management approach across strategy, roadmaps, scaling plans, and performance metrics. We lead the end-to-end process, manage the partner lifecycle, and drive industry intelligence and engagement through key governing bodies.

The Agentic Commerce Solutions team is responsible for defining and enabling the future of Agentic Commerce across the Amex Global Network. As AI-driven agents, digital wallets, and automated commerce experiences evolve, we are shaping how the Network supports secure, scalable, and commercially compelling agent-based transactions. Our focus spans tokenization, digital identity, and emerging network capabilities required to power next-generation commerce.

The Senior Manager, Go To Market will support the launch readiness, operational enablement, and scaled execution of Agentic Commerce capabilities. Reporting to the Director, Agentic Commerce Solutions, this colleague will help translate product strategy into actionable go-to-market plans, drive cross-functional coordination, and support the development of scalable processes required to bring Agentic solutions to market with speed and efficiency.

Responsibilities

• Support end-to-end go-to-market planning including segmentation, targeting, and launch planning for Agentic Commerce capabilities and launch readiness for Agentic Commerce Solutions, ensuring alignment to enterprise priorities and scalability goals

• Help define clear, differentiated value propositions across key customer and partner segments (issuers, merchants, partners, developers)

• Contribute to the development of structured launch frameworks, including readiness criteria, milestone tracking, and cross-functional alignment

• Partner cross-functionally to drive execution across Product, Technology, Risk, Legal, and Operations teams

• Support internal enablement efforts by helping define roles, processes, and execution timelines across dependent teams

• Assist in embedding governance, risk, and compliance requirements into go-to-market plans and operating models

• Support the development and standardization of onboarding and implementation processes for Agentic capabilities

• Help operationalize scalable processes for new services, including documentation, controls, and feedback loops

• Track key launch milestones, risks, and dependencies, and support mitigation planning across workstreams

• Partner with Strategy & Insights and Product teams to monitor adoption metrics and performance indicators

• Stay informed on emerging trends, regulatory considerations, and operational implications within agentic and digital commerce trends, protocols, and competitive developments in agentic and digital commerce

Qualifications

• 6+ years of experience in payments, platform, or product-related roles, with demonstrated involvement in go-to-market, operations, or program delivery

• Fluency in core go-to-market principles, including segmentation, persona development, value proposition definition, and targeting/prioritization

• Foundational understanding of governance, risk, and compliance considerations within financial services

• Experience working cross-functionally to support product launches or large-scale initiatives

• Strong program management and organizational skills, with the ability to manage multiple priorities

• Ability to operate in a matrixed organization and collaborate across diverse stakeholder groups

• Strong communication skills, with the ability to convey complex processes clearly

• Experience supporting launch readiness or operationalization of new products or capabilities

• Familiarity with payments ecosystems, network operations, or digital commerce platforms

• Exposure to regulatory, compliance, or control management processes

• Interest in emerging commerce models, including AI-driven or automated experiences

• This role is suited for a structured and execution-oriented product professional who thrives in emerging, ambiguous environments. The ideal candidate brings strong organizational skills, cross-functional collaboration, and a proactive approach to problem-solving, enabling the successful launch and scaling of Agentic Commerce capabilities.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

At American Express, our culture is built on a 175-year history of innovation, shared values ( and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site ( .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​

Job Info

• Job Identification 26007873

• Job Category Product

• Posting Date 05/18/2026, 12:18 AM

• Apply Before 06/01/2026, 05:00 AM

• Job Schedule Full time

• Locations AMEX World Financial Center, New York, NY, 10285, US431 Waverley St, Palo Alto, CA, 94301, US(Hybrid)

• Salary Range $123000 - $215250 annually + bonus + benefits

• Career Area Product

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