Certified Pharmacy Technician

Responsibilities Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with company policies and procedures. Use pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, coach pharmacy technicians and cashiers in system operation. Model and deliver a distinctive and delightful customer experience. Customer Experience Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive customer experience. Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits. Develop strong relationships with most valuable customers. Operations Under the supervision of the pharmacist, assist in the practice of pharmacy in accordance with state, federal, and company policy. Review and comply with the Walgreen Co. Pharmacy Code of Conduct. Perform duties assigned by Pharmacy Manager, Staff Pharmacist and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, and filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assist pharmacists in scheduling and maintaining workflow. Report immediately any prescription errors to the pharmacist on duty and adhere to company policies and procedures related to pharmacy errors and the Quality Improvement Program. Strictly adhere to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. Register all related sales on assigned cash register, collect and handle cash as required, and take customers to the OTC aisle when possible. Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians. Process (correct and resubmit) manual claims for third‑party program prescription services in a timely and efficient manner, and perform other clerical duties as assigned by the Pharmacy Manager. Assist and support the Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals; maintain knowledge of company asset protection techniques and file claims for warehouse overages, shortages, order errors or damaged goods involving Rx drugs. May assist the pharmacist in administering clinical services, including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assist pharmacy staff in coordinating clinical services, Walgreens healthcare clinics and external providers. Assist the Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses and other health care providers, through medical provider detailing and outreach to health groups, retirement homes, nursing homes and other forums for enhancing growth opportunities. Assist with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance. Comply with all company policies and procedures; maintain respectful relationships with co‑workers. Complete special assignments and other tasks as assigned. Training & Personal Development Earn and maintain PTCB certification through the designated PTCB training program and/or state‑required certification/registration. Otherwise, earn PTCB certification as a condition of promotion to senior technician. Attend training and complete PPLs requested by manager and acquire continuing education credits. Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments. Basic Qualifications Must be fluent in reading, writing and speaking English. (Except in Puerto Rico) Requires willingness to work a flexible schedule, including evening and weekend hours. Preferred Qualifications Prefer six months of experience in a retail environment. Prefer prior work experience with Walgreens. Prefer good math skills for accurately filling prescriptions, including counting, measuring and weighing medications. Prefer good computer skills. Prefer knowledge of store inventory control. Prefer PTCB certification. EEO Statement An Equal Opportunity Employer, including disability/veteran. We will consider employment of qualified applicants with arrest and conviction records. Salary Range Salary Range: $17.5 - $21 / Hourly #J-18808-Ljbffr Walgreens