Director Operations Corporate Operating Units - Urban Air

Position: Director Operations Corporate Operating Units - Urban Air Location: Bedford, TX Job Id: 497 # of Openings: 1 Director Operations Corporate Operating Units- Urban Air Key Responsibilities Drive Business Performance Own the consolidated and park-level P&L for the assigned portfolio, including revenue, labor, food and beverage costs, controllable expenses, capital needs, and EBITDA performance. Build and manage annual budgets, forecasts, and financial targets; use operating data, market trends, and park visits to identify gaps and improve profitability. Hold General Managers accountable for business plans and results, and lead focused recovery plans when a park is not meeting expectations. Oversee Multi-Site Operations Lead day-to-day performance across parks located in different geographic markets, ensuring consistent execution of operating standards and company priorities. Establish clear operating rhythms, scorecards, and performance reviews that give leaders visibility into results and keep teams focused on the most important actions. Spend significant time in the parks observing operations, inspecting standards, coaching leaders, and resolving issues that affect performance or the guest experience. Lead and Develop Park Leadership Recruit, onboard, coach, evaluate, and retain General Managers and key park leaders; build a strong leadership bench and succession plans for critical roles. Set clear expectations and create accountability for results, behavior, and leadership standards; address performance and conduct issues promptly in partnership with the People Team. Ensure staffing plans, scheduling practices, training, engagement, and retention strategies support guest demand, safety requirements, and financial goals. Deliver Guest Experience and Revenue Growth Improve the end-to-end guest experience across attractions, front desk, memberships, birthday parties and events, and the cafe; ensure leaders respond quickly to service issues and guest feedback. Partner with park leaders and Marketing and Sales teams to grow admissions, memberships, party and event revenue, food and beverage sales, and repeat visits. Ensure Safety, Compliance, and Brand Standards Ensure parks consistently meet requirements for attraction safety, food safety, maintenance, cleanliness, cash and inventory controls, employment practices, and applicable laws and regulations. Review incidents, audits, and operating risks; ensure corrective actions are completed, documented, and escalated when needed. Execute Strategy and Partner Cross-Functionally Translate Urban Air and company priorities into practical market and park action plans, and lead the field execution of major initiatives, openings, transitions, and operating changes. Partner with the Brand President and leaders in Operations, Finance, People, Marketing, Sales, Training, Facilities, and Safety to remove barriers, allocate resources, and improve results across the portfolio. Required Qualifications 7+ years of progressive operations leadership, including direct responsibility for multiple locations across varied geographic territories. Proven experience leading General Managers and large frontline teams in multi-unit restaurant, retail, hospitality, family entertainment, or a similar service-based business. Full P&L responsibility with a track record of improving sales, labor productivity, expense control, margin, and EBITDA performance. Hands-on people leadership experience, including selection, onboarding, coaching, performance management, succession planning, engagement, and retention. Strong analytical skills and business judgment, with the ability to read financial and operating data, identify root causes, and turn insights into action. Working knowledge of safety, compliance, facilities, food service, and guest-facing operations in high-volume environments. Clear, credible communicator who creates accountability and can influence park leaders, peers, and senior leadership. Bachelor's degree preferred or equivalent experience; based in DFW and able to work in-office, with regular travel of approximately 50% across assigned markets. Company Paid Holidays Flexible Paid Time Off Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions Competitive 401(k) Program with employer matching contributions Daily dress code of "business casual" A positive work environment And much, much more Company Description Unleashed Brands was founded to curate and grow a portfolio of the most innovative and profitable brands that help kids learn, play and grow. Over the last 10 years, the team at Unleashed Brands has built a proven platform and know-how for scaling businesses focused on serving families. Its mission is to impact the lives of every kid by providing fun, engaging and inspiring experiences that help them become who they are destined to be. Unleashed Brands has more than 1,300 locations open and in development with plans to open more than 100+ new units annually over the next 5 years. For more information, please visit Unleashed Brands is headquartered in the Dallas/Fort Worth Metroplex. Commitment to Equal Opportunity Unleashed Brands is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. ADA Consistent with the Americans with Disabilities Act (ADA), Unleashed Brands will provide reasonable accommodation to participate in the job application or interview process when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Unleashed Brands is proud to be an equal-opportunity employer. #J-18808-Ljbffr Socket.dev