Vice President Operations

Job Description : This VP of Operations will provide exceptional day to day operational support to the clinic group providing general oversight, collaboration with practice administrators, and overall direction to improve operations in our family of practices. This position will help the Company to overcome the challenges in value- based primary care and succeed at improving quality of care, cost of care, and the incentives received for changing the way primary care is delivered.

Essential Duties and Responsibilities Oversee all services provided at and to all service locations in the 5+ locations, 25+ Providers. Ensure the operational excellence that supports our mission to provide excellent, effective, high-quality healthcare to patients across all our clinics. Ensure safe, quality and efficient patient services leading to overall patient satisfaction. Manage and lead practice administrators in day-to-day operations through development and implementation of workflows and timely response to location needs. Oversee and manage the outsourced Revenue Cycle Management team. Accountable for the development, execution, administration, and evaluation of efficient and effective clinic operations to support Company’s purpose, values, and strategic initiatives. In conjunction with the senior leadership, develops tactics to implement the long-term strategic plan, including strategies for the operational execution to deliver high-value patient care for shared-value and managed care reimbursement models across the integrated delivery system. Create stable, scalable practices that can grow quickly. Coordinate with locations to ensure proper ordering, inventory, and supply needs are met, while supporting appropriate accounting with the management services organizations. Responsible for the standardization of operational performance and patient care delivery behaviors and processes across the delivery system. Develop metrics and goals and ensure improvement, specific to each individual practice. Identify, document, and communicate best practices for the family of practices in collaboration with the management services organizations. Supports and is an active participant in physician recruitment, interviewing, and physician contracts. Support clinics with provider relationship management which entails getting to know the providers, ensuring they are well supported in the clinic and encouraged to meet clinic quality and productivity targets.

Communication: Engage in shared decision making with practice administrators, management services organizations, executives, and owners, as related to operations at each location. Advise practice administrators on professional growth in their leadership team and continuous improvement in the cohesiveness and teamwork in the staff at each location. Maintain relationships with all administrators, executives, and stakeholders. Escalate issues from the practices through the appropriate channels and ensure timely resolutions. Coordinate collaboration to achieve deliverables to the family of practices through effective communication, planning, execution, and monitoring for success. Maintain regular communication with the family of practices to share information, communicate on company issues, deploy new services, and add value. Manage vendors and suppliers to ensure appropriate deployment of goods and services, excellent customer service, and accountability. Partner with the practices to interview, hire, and provide orientation to team members utilizing all support tools available from the practice or the management services organizations. Accomplish additional tasks as assigned or become necessary.

Qualifications Master’s Degree, or equivalent experience. MGMA Preferred 10+ years operational leadership experience in primary care or a related field

Knowledge, Skills, and Abilities: Ability to read and interpret contracts, regulations, procedure manuals, and proposals Ability to write policies, procedures, business correspondence, and manuals Ability to effectively present information and respond to questions from practice administrators, physicians, advanced practice providers, executives, employees, clients, customers, and the public Ability to relate to and work with ill, emotionally upset, and sometimes hostile people Ability to maintain presence and react calmly to emergency situations Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to make independent decisions and delegate responsibility and duties Ability to troubleshoot, analyze, and make decisions. Proficient computer skills, including knowledge of Microsoft Office Suite, e-mail systems, and web-based programs Excellent supervisory, managerial, and multitasking skills Exceptional leadership qualities

Expectation of Employee Understand, follow, and enforce policy and procedure as documented Maintain confidentiality in all areas Develop and maintain effective working relationships with practice administrators, providers, employees, co-workers, management, and other stakeholders Maintain the professional image Work as a team player Pays strong attention to detail Use tact in all personal interactions Maintains a positive and respectful attitude Develops a team spirit and positive culture within each practice, the family of practices, and the management services organizations. Demonstrates flexible and efficient time management and prioritization abilities

Compensation and Benefits Salary: 125k to 150k (commensurate with experience) Performance Based Bonus: 10-20% tied to key operational and financial metrics Long Term Incentives Benefits: Medical/Dental/Vision/401k/STD/LTD Paid TIme Off

Americans with Disability Specifications Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, type, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment : The duties of this job require availability to work Monday through Friday, eight hours a day, as well as possible weekend and after hours work when needed. This position will require the staff member to travel to multiple locations throughout North Carolina.