Computer Operator I (Main Store)

Job Description

As a Computer Operator, you will serve as the subject matter expert on the workforce management program (WFMP) and point of sale (POS) systems. You will perform WFMP related duties not limited to inputting forecast data, publish work schedules, timesheet corrections, schedule adjustments and such. Review payroll data and take necessary actions to ensure accuracy. You will perform a variety of administrative functions related to purchase orders, transfers, inventory, service ticket log, hardware orders and such. Additionally, you may be responsible for closing the cashiers cage.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan for qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So, what can you expect as a Computer Operator at the Exchange?

• Promote a positive team and customer centric culture
• Lead a culture of accountability through clear expectations
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
• Ensure customers have an extraordinary experience while shopping
• Greet every customer with eye contact and smile in your authentic way

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• One year of computer experience within the last three years. Or Bachelor's degree.
• Degree (one of):
• BACHELORS DEGREE - Preferred

Major/Minor (one of):
BUSINESS ADMINISTRATION - Preferred
INFORMATION TECHNOLOGY - Preferred

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

We offer the following benefits for this position:

• Paid Vacation & Sick Leave
• Medical & Dental insurance
• Basic Associate Life, Personal Accident & Long-Term Care Insurance
• Flexible Spending Accounts
• 401K
• 25% Sunday Premium Pay
• Holiday Premium Pay (Double Pay)
• Associate Transfer Program (ATP)
• Paid Parental Leave
• Paid Military Leave
• Personal Accident Insurance
• FMLA & Administrative Leave
• Employee Assistance Program (EAP)

*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.

Additional Qualifications/Requirements

Example Schedule:
* This is a Regular Full-time position with hours that can range 35-40 hours weekly based on operational needs. Qualified applicants must be available for the shifts listed below. Schedule may change for operational purposes.
SATSUNMONTUEWEDTHUFRI0930-1800OFFOFF1100-19301100-19301100-19301100-19300930-1800OFFOFF1100-19301100-19301100-19301100-1930

Job Qualifications

One year of computer experience within the last three years. Or Bachelor's degree.


Degree (one of):

• BACHELORS DEGREE - Preferred

Major/Minor (one of):

• BUSINESS ADMINISTRATION - Preferred
• INFORMATION TECHNOLOGY - Preferred

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Major Duties

Serves as the Subject Matter Expert (SME) on WFMP for the entire exchange, assists timekeepers with system related questions and provides training on WFMP to managers/supervisors or timekeepers, when needed.
Performs WFMP related duties not limited to inputting forecast data, establish and publish work schedules, timesheet corrections, schedule adjustments and such. Reviews payroll data and take necessary actions to ensure accuracy.
Performs a variety of administrative functions related to purchase orders, transfers, inventory, service ticket log, hardware orders and such.
Provides hardware and software related technical support for store operations such as troubleshooting, installing, repairing and upgrading of all in store hardware systems.
Performs other duties as assigned.

Our Focus

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.

Who We Are

The Army & Air Force Exchange Service, also known as "the Exchange," is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.